Customer Service Representative - State Farm Agent Team Member

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts

ROLE DESCRIPTION: 
This position will be part time initially (20 - 30 hours per week) but can become full-time with opportunity for advancement as the successful candidate is able to take on more responsibility and activities in the role. 


As a Customer Service Representative - State Farm Agent Team Member with Lynne Warren - State Farm Agent, your role will help create the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. If you have great customer service skills, attention to detail, and desire to help people, you may be an ideal fit. In this role you will enhance your career while resolving customer inquiries, supporting other agency team members, and helping meet the needs of the community members you support. Our team works hard, but we have fun too. 

We look forward to connecting with you if you are the ideal customer-focused, dependable, empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.  

RESPONSIBILITIES: 

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use excellent verbal and written communication to efficiently meet the needs of customers while promoting the development of our business. 

QUALIFICATIONS:

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving
• Must either currently have or be able to obtain NH state insurance license (P&C Producer)

BENEFITS:

• Hourly pay plus potential bonus / incentives
• Growth potential/opportunity for advancement 
• Potential for full time if desired
• Valuable career-building experience