Member Experience Specialist

Benefits:

• Bonus based on performance
• Opportunity for advancement
• Training & development
• Company parties
• Employee discounts
• Flexible schedule

Burn Boot Camp Burlington is a high-energy fitness community driven by passion, integrity, and the mission to change as many lives as humanly possible. We lead with positivity, exceed the standard, and create an environment where members feel supported, inspired, and part of a family.

We’re looking for an outgoing, reliable, service-driven individual to be the first and last smile our members see every day.

Hours: 3:00PM-7PM 


Member Experience

• Greet every member with warmth, enthusiasm, and genuine connection
  
  
• Support members with check-ins, scheduling, and account questions
  
  
• Create a welcoming, uplifting environment that reflects our core values
  
  
• Celebrate member wins and build strong community relationships
  
  

Sales & Service

• Educate prospective members on our training program and membership options
  
  
• Conduct studio tours and assist with membership sign-ups and renewals
  
  
• Support retail sales: restocking, displays, and transactions
  
  

Operations

• Maintain a clean, organized front desk and lobby area
  
  
• Assist with childwatch check-ins (if applicable)
  
  
• Help with studio events, challenges, and community initiatives
  
  
• Communicate effectively with trainers, leadership, and members
  
  

What We’re Looking For

• Positive, energetic, people-focused personality
  
  
• Dependable and consistent with excellent communication skills
  
  
• Ability to multitask in a fast-paced, high-energy environment
  
  
• Comfortable talking to people, selling memberships, and helping members
  
  
• Problem solver with an ownership mindset
  
  
• Passion for health, fitness, and community impact
  
  

Requirements

• Must be 18+
  
  
• Basic computer and customer service skills

• CPR/AED certified (or willing to obtain after hiring)
  
  

Why You’ll Love Working Here

• Be part of a mission-driven, positive, high-energy team
  
  
• Make a real difference in people’s lives every day
  
  
• Growth opportunities within a rapidly expanding brand
  
  
• Free membership
  
  
• Supportive, fun, and uplifting work environment