Front Desk Respresentative

Benefits:

• Employee discounts
• Free uniforms
• Opportunity for advancement
• Paid time off
• Parental leave

The Hampton Inn & Suites Albany Airport is seeking a courteous, motivated, and customer-focused Front Desk Associate to join our hospitality team. This role serves as the first point of contact for guests and is essential to delivering a positive and memorable guest experience.

The Front Desk Associate is responsible for all aspects of guest accommodations, including greeting and registering guests, managing reservations, handling check-ins and check-outs, and providing accurate information regarding room types, rates, amenities, and local attractions. This position requires maintaining the highest standards of service, professionalism, and hospitality at all times.

The ideal candidate has a strong passion for customer service, excellent communication skills, and the ability to thrive in a fast-paced environment. Prior hotel or hospitality experience is required. Candidates who are enthusiastic about the hotel industry and committed to guest satisfaction are encouraged to apply.

Job Responsibilities:

• Provide the highest quality of service to the customer at all times.
• Promptly and effectively deal with guest complaints and requests.
• Check guests in and out efficiently and in a friendly manner.
• Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by the Company.
• Handle guest mail and messages per established procedures.
• Be very knowledgeable of Rewards program and promotions.
• Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
• Take reservation requests efficiently.
• Answer switchboard in accordance with standards of proper telephone etiquette.
• Block rooms and handle special requests.
• Monitor room availability.
• Handle safe deposits by guests per established procedures.
• Keep lobby and desk area clean and presentable.
• Have a thorough knowledge of emergency and security procedures.
• Offer and properly handle requests for wake up calls.
• Know how to clean guest rooms to standards.
• Clean lobby, meeting room, vending room, breakfast room, and back-office area.
• Open and close shift; make cash drops.
• Ensure all credit cards, cash, and change fund are balanced throughout each shift.
• Inform management of any guest or systems related complaints or problems.
• Communicate with incoming staff and management by logging pertinent information.
• Keep maintenance informed of all maintenance needs.
• Pass on guest lost and found inquiries to management or supervisors.
• Assist in marketing effort by completing Company Tracking.
• Must wear proper uniform at all times in accordance with the Standards of Appearance.
• Have a thorough knowledge of emergency procedures.
• Practice safety standards at all times.
• Employee must adhere to all work rules, procedures, and policies established by the Company including, but not limited to, those contained in the employee handbook.

Qualifications:

• Work experience as a Hotel Front Desk Associate or similar role preferred.
• Experience with hotel reservations software preferred.
• Customer service attitude.
• Excellent communication and organizational skills.
• High school diploma or equivalent verbal, written and administrative skills.

Supplemental Pay


Starting Pay $16.00/hr.-$17.00/hr.

Job Type: Part-time

Pay: $16.00- $17.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Every weekend (Required)
• Monday to Friday

Ability to Commute:

• Latham, NY 12110 (Required)

Ability to Relocate:

• Latham, NY 12110: Relocate before starting work (Required)

Work Location: In person