Sr. Administrative Coordinator
•Today
| Estimated Pay info | Based on similar jobs in your market$19 per hour |
|---|---|
| Hours | Full-time |
| Location | Baltimore, MD Baltimore, Maryland open_in_new |
About this job
Job Description
Job Description
Job Profile
Job Title: Sr. Administrative Coordinator
Location: Baltimore, MD 21205
Hire Type: Contingent
Pay Range: $22 - $36 (Based on Experience)
Work Model: Onsite
Work Model: Onsite
Work Shift: Monday - Friday 8:00 am – 5:00 pm
Recruiter Contact: Sean Craft | 443-345-3305 | scraft@imaginegroup.com
Nature & Scope:
Positional Overview
Imagine Staffing is seeking an experienced Senior Administrative Coordinator to support the Johns Hopkins University Student Health & Well-Being (SHWB) division. This role serves as the operational lead for administrative functions within a busy clinical environment, ensuring efficient day-to-day operations while delivering exceptional service to students, faculty, and staff.
The ideal candidate is an organized, customer-focused administrative professional with healthcare or medical office experience who thrives in a fast-paced environment and enjoys leading workflows, coordinating multiple priorities, and collaborating across departments.
Role & Responsibility:
Tasks That Will Lead To Your Success
- Serve as the onsite administrative lead for assigned Student Health & Well-Being clinical locations.
- Support daily clinic operations while acting as the primary administrative resource for staff and patients.
- Provide coverage at other Johns Hopkins clinical locations as needed to ensure continuity of services.
- Manage complex administrative workflows within the electronic health record (EHR) system, including:
- Appointment eligibility verification
- Daily no-show management
- Insurance documentation review
- Scheduling for primary care, mental health, psychiatry, specialty services, and vaccination clinics
- Process and coordinate medical records requests while maintaining confidentiality and HIPAA compliance.
- Submit and monitor facilities and IT service requests, ensuring timely issue resolution.
- Coordinate new employee onboarding by partnering with credentialing, IT, facilities, and clinical leadership.
- Maintain a professional, organized, and welcoming clinic environment.
- Serve as the first point of contact for students and visitors by providing exceptional customer service.
- Answer incoming calls, schedule appointments, respond to inquiries, and coordinate communication between patients and providers.
- Provide cross-functional administrative support for both Primary Care and Mental Health Services.
- Train and provide backup support for administrative team members as needed.
- Assist with provider schedule management and appointment template maintenance within the EHR.
- Coordinate departmental meetings, training sessions, wellness initiatives, and student engagement events.
- Assist with maintaining departmental website content and administrative communications.
- Maintain knowledge of university policies, procedures, and operational processes.
- Perform additional administrative and operational duties as assigned.
Skills & Experience
Qualifications That Will Help You Thrive
- High school diploma or equivalent.
- Several years of progressively responsible administrative experience, preferably in a healthcare, medical office, or academic environment.
- Experience supporting multiple priorities in a fast-paced office or clinical setting.
Preferred
- Experience working in healthcare, higher education, or student health services.
- Experience with Electronic Medical Record (EMR/EHR) systems.
- Supervisory, lead, or workflow coordination experience.
Skills & Qualifications
- Strong leadership and team coordination skills.
- Excellent customer service and interpersonal communication abilities.
- Strong conflict resolution and problem-solving skills.
- Advanced organizational and multitasking abilities.
- Experience scheduling complex appointments and coordinating clinical workflows.
- Knowledge of Electronic Medical Records (EMR/EHR) systems such as Point & Click (PnC) preferred.
- Proficiency with Microsoft Office 365 (Word, Excel, Outlook, Teams).
- Ability to manage confidential information with professionalism and discretion.
- Strong attention to detail and commitment to accuracy.
- Ability to work independently while collaborating effectively with multidisciplinary teams.
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