Inside Sales & Support Representative

The Inside Sales & Support Representative role will be responsible for supporting our field sales team, management, retention, and growth of existing house account base and lead generation.

This position reports to the Morgan Mahon, Regional Sales Representative based out of Boca Raton

The role requires the individual to enter contacts, samples, quotes and opportunities in Dynamics CRM system. 

1.     Coordinate and lead monthly/quarterly business reviews on house accounts. Monitor sales performance. Contact customer service/client to identify shortfalls in sales and correct as necessary

2.     Proactive communication and support with assigned accounts to increase maintain/increase sales, drive email blasts

3.     Review customer purchasing histories to gain insight and opportunities for penetration and growth. Monitor Power BI based performance metrics and sales scorecards

4.     Utilize Dynamics CRM system to document, track and manage all account related activities including quotes, sample and notes/correspondence

5.     Perform lead follow up and verification (UL prospector)

6.     Work with customer service to maintain key procurement personnel.

7.     Align with sales team and management on initiatives to target and develop key house accounts  (mailers, emails blasts, webinars)

8.     Manage 3rd party sample distribution company (CMC warehouse)                                                    

-        BA/BS from accredited institution

-        2-5 years’ experience in sales, inside sales/support

-        Ability to handle /maintain/retain large amounts of information on accounts

-        Highly organized

-        Experience in chemicals major plus

-        Experience in Dynamics or related CRM systems (required)

-        MUST be comfortable with TALKING to customers/TEAMS interactions

-        Computer expertise (typing, grammar etc.,)