Scheduler/Patient Services/Front Office Assistant

Contract to Hire
Surgical Scheduling & Patient Registration Specialist

Position Summary

We are seeking an experienced Surgical Scheduling & Patient Registration Specialist to coordinate pediatric clinic visits, surgical procedures, diagnostic services, and related appointments within a fast-paced healthcare environment. This role will manage scheduling, insurance verification, referrals, pre-certifications, prior authorizations, and patient registration while coordinating with physicians, families, multidisciplinary teams, and surgical facilities.

The ideal candidate will have strong healthcare scheduling experience, excellent attention to detail, and a solid understanding of insurance, authorization, and surgical coordination processes.

Required Qualifications

Education

• High School Diploma or GED required.

Experience

• Minimum 3 years of progressive experience in patient registration, medical scheduling, insurance verification, or surgical scheduling within a healthcare setting.
• Surgical scheduling experience required.
• Experience with insurance authorization, pre-certification, and eligibility verification required.
• Experience coordinating multiple providers, appointments, procedures, and clinical services in a fast-paced healthcare environment.

Certifications

• None required.

Technical Skills

• Proficiency with Cerner or a similar EMR/scheduling system.
• Strong knowledge of medical insurance verification procedures.
• Knowledge of medical terminology.
• Working knowledge of healthcare insurance, referrals, pre-certifications, authorizations, and billing processes.
• Proficiency with Microsoft Office applications.

Other Requirements

• Strong organizational and multitasking skills.
• Excellent verbal, written, interpersonal, and customer service skills.
• Ability to work effectively with patients, families, physicians, and multidisciplinary teams.
• Strong attention to detail and documentation accuracy.
• Ability to manage multiple priorities and deadlines in a fast-paced clinical environment.

Key Responsibilities

• Coordinate clinic visits and surgical procedures for pediatric patients.
• Schedule procedures for the Children's Hospital Operating Room, Ambulatory Surgery Center, and affiliated hospitals or surgery centers.
• Obtain physician and facility pre-certifications and prior authorizations.
• Verify insurance eligibility, benefits, referrals, copays, deductibles, and required documentation prior to procedures.
• Coordinate appointments, diagnostic testing, anesthesia consultations, and surgical services to provide a seamless patient experience.
• Maintain accurate patient registration, demographic, insurance, and guardianship information.
• Communicate with parents, guardians, physicians, clinical staff, and internal departments regarding scheduling, authorizations, and procedural requirements.
• Coordinate vendor services and specialized equipment required for surgical procedures.
• Monitor case readiness and ensure all required documentation is complete before surgery.
• Follow up on missing referrals, authorizations, test results, and other required documentation.
• Maintain accurate scheduling and patient records in the EMR system.
• Assist with resolving scheduling, insurance, and authorization issues in a timely manner.
• Support effective communication and collaboration across multidisciplinary teams.
• Deliver professional, compassionate, and responsive customer service to pediatric patients and their families.
• Perform additional administrative and scheduling duties as assigned.

AlphaProTemps is specialized in providing "best-in-class" professional staff augmentation services. These recruiting directives include temporary labor, contract sourcing, professional & technical niches, vendor-on-site, and managed service programs.