Senior IT Specialist

We have an outstanding Contract position for an IT Specialist to join a leading Company located in the Birmingham, AL surrounding area.

Pay: 30/hr

The IT Specialist II is a member of a team focused on assisting customers via a ticketing system, on-site support, and direct telephone contact. We provide support for Windows desktops and servers, Microsoft 365 products, backup solutions, computer networks, and other IT services. 

Job Responsibilities:  

• Customer Service: Providing a positive user experience by being patient, empathetic, and helpful. 
• Responding to Customer Queries: Handling inquiries via phone, email, or tickets to provide immediate assistance. 
• Troubleshooting Technical Issues: Diagnosing and resolving basic and complex technical problems, such as software glitches, connectivity issues, and hardware malfunctions. 
• User Account Management: Managing user accounts, including creating accounts, assigning permissions, and resetting passwords. 
• Software Installation and Configuration: Assisting with the installation and setup of software applications. 
• Logging and Escalating Issues: Documenting issues and escalating more complex problems to higher-level support tiers when necessary. 
• Providing Step-by-Step Guidance: Offering clear instructions to help users resolve their issues independently. 

Basic Hiring Criteria:  

• High school diploma or equivalent. 
• Minimum of 5 years of Current IT Support Experience. 
• Experience with Windows environments, including workstations and servers.
• Experience with Active Directory, including Group Policy, File/Print sharing, RDP.

Desired Qualifications: 

• Any relevant certifications are a plus (e.g., CompTIA, Google, AWS, Microsoft, etc.). 
• Proven interest in and enthusiasm for technology; willingness to learn and grow in the field. 
• Strong problem-solving skills and attention to detail. 
• Excellent communication and interpersonal skills; ability to explain technical concepts to nontechnical users.
• Ability to work both independently and collaboratively within a team environment. 
• Experience with Windows 10/11.
• Experience with macOS operating systems; knowledge of Microsoft 365 products and services is a plus. 
• Experience with Medical IT is a huge plus. 
• Basic understanding of networking concepts and protocols. 
• Proficient in systematic troubleshooting and adept at employing unconventional methods to resolve user issues. 
• Capable of performing calmly and effectively in a dynamic call center environment or at a customer site, with often conflicting priorities and urgent customer requests.