Customer Service Representative

Location: Shelton, CT

Schedule: Full-Time | Monday-Friday | 8:00 AM-5:00 PM (some flexibility available)

Pay: Up to $28.00 per hour, based on experience

Are you a customer-focused professional who enjoys building relationships, managing orders, and keeping operations running smoothly? Our client, a well-established manufacturing company, is seeking a detail-oriented Customer Service Representative to support a portfolio of customer accounts while ensuring accurate order processing and exceptional service from order placement through delivery.

This is an excellent opportunity for someone who thrives in a fast-paced manufacturing environment and enjoys working cross-functionally with sales, supply chain, warehouse, and production teams.

• Manage a portfolio of approximately 40-60 customer accounts.
• Process customer orders accurately and efficiently.
• Serve as the primary point of contact for assigned customers.
• Respond to inquiries regarding orders, pricing, product availability, and shipment status.
• Coordinate with Sales, Production, Warehouse, and Supply Chain to ensure on-time order fulfillment.
• Monitor inventory levels and assist with inventory allocation to support customer demand.
• Maintain accurate customer and order information within the ERP system.
• Resolve order issues proactively while delivering a high level of customer satisfaction.
• Identify opportunities to improve processes and enhance the overall customer experience.

• 1-2 years of customer service, customer account management, order management, or order entry experience.
• Manufacturing, distribution, wholesale, industrial, or retail order management experience preferred.
• Strong Microsoft Office skills, including Excel and Outlook.
• Experience working within an ERP system; Epicor experience is a plus.
• Excellent communication, organizational, and problem-solving skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Ability to work effectively in a collaborative, team-oriented environment.

• Competitive hourly pay based on experience.
• Join a collaborative and supportive team.
• Work in a dynamic manufacturing environment where you'll make an immediate impact.
• Opportunity to utilize and expand your customer service, order management, and ERP experience.

We are the experts in Human Capital. It starts with a commitment to personal attention. A single point of contact from day one. That's what makes The Panther Group different. That is how we deliver results to our clients and candidates. Our focus on quality, diversity and service sets us apart. At The Panther Group, it's about attention to detail. We attract the right talent, connect job seekers with the right jobs and provide the right custom solutions because we worry about the little things. Providing our clients the best value for their dollar, finding our job seekers opportunities where they can thrive, giving our clients and candidates the level of service they deserve, leveraging the most efficient processes in the industry.