Customer Service Representative / Immediate Start

Job Description

Job Duties:

• Manage a high volume of emails and incoming customer calls, responding to inquiries promptly, accurately, and professionally.
• Assist customers with product inquiries, prepare quotes, and process customer orders.
• Enter orders accurately and provide order acknowledgements while supporting sales goals and customer requirements.
• Coordinate with third-party vendors to ensure orders are processed, shipped, and delivered on schedule and according to company standards.
• Initiate and coordinate product returns and exchanges while ensuring customer needs are addressed and departmental service metrics are maintained.
• Build and maintain strong, long-term customer relationships through excellent customer service and effective follow-up.
• Collaborate closely with production and manufacturing teams to ensure customer orders and delivery deadlines are met.
• Monitor order status and communicate updates, delays, or other changes to customers as needed.
• Maintain accurate customer and order information in internal systems.
• Support the team with additional customer service and order management responsibilities as required.

Skills & Experience

• Excellent verbal and written communication skills with a strong customer-service mindset.
• Previous experience in customer service, order management, distribution, manufacturing, or a related environment is preferred.
• Strong organizational skills with the ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.
• Ability to handle high-volume customer inquiries while maintaining accuracy, professionalism, and established service standards.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• Comfortable working with multiple applications and tasks within a Microsoft Windows environment.
• Strong attention to detail, problem-solving skills, and the ability to work effectively with customers, vendors, sales teams, and production personnel.

Della Infotech Inc is in the staffing business for 10 years. Over the years, we have placed hundreds of candidates to various temp and permanent positions with our 50+ happy clients all over US and Canada including Fortune 500 corporations.