Technical Support

POSITION OVERVIEW

Technical Support is well organized, dynamic, customer-focused, proactive, strong team player, with multi-tasking, and problem-solving skills. This position will include providing technical support and troubleshooting assistance to our customers, demonstrating excellent problem-solving skills, and a customer-focused approach to ensure timely resolution of issues and customer satisfaction.

ESSENTIAL JOB FUNCTIONS

• Maintain an in-depth knowledge of our complete line of products and services.
• Embrace and learn the Video Surveillance / CCTV technologies and their applications.
• Provide product demos and technical training to the sales team and customers.
• Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals.
• Build and test PC-based DVR systems to customer's specifications.
• Provide prompt and effective customer service and technical support.
• Service customers in an effective and efficient manner; partner with internal teams proactively.
• Answer calls and emails regarding technical support requests and log into ticketing systems.
• Perform other duties as assigned
   

ESSENTIAL REQUIREMENTS

·         Ability to communicate clearly, concisely, and professionally in written responses to emails and oral responses to calls

·         Ability to maintain confidential business information

·         Ability to respond to customers in a timely and effective manner

·         Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)

·         Ability to work independently with minimum supervision

·         Ability to work under pressure

·         Strong troubleshooting, problem-solving, and team player mindset is a plus

·         Proactive and enthusiastic to excel

OTHER REQUIREMENT

·         Domestic and/or International Travel may be required (up to 25%)

·         Willing and able to work additional hours when needed

·         Bend, lift, open and move product and related office items varying in weight up to 30lbs,

EDUCATION

·         1+ Years of Professional Experience in technical support or related areas

·         Experience in the security system industry is highly desired

·         A bachelor's degree in Computer Science, IT / Network, Engineering or related technical field, or equivalent industry experience is required

·         Preferred certificate: CompTIA A+

·         Fresh graduates will also be considere

LTS is a leader in digital video surveillance, providing reliable, innovative, and cost-effective video solutions to security professionals, installers, system integrators, consulting firms & resellers of all sizes. With 10+ Sales and Distribution Centers in the US and growing, we offer the latest technology of network video surveillance in our comprehensive line of Analog, Hybrid, HD-TVI, HD-SDI, and IP solutions.