Part-Time Customer Service Representative Allstate Insurance Agency

Company: Jay Jackson Allstate Agency
Location: Albany, Georgia
Job Type: Part-Time

Join Our Team!

The Jay Jackson Allstate Agency is seeking a friendly, dependable, and customer-focused Part-Time Customer Service Representative to provide exceptional service to our clients. If you enjoy helping people, thrive in a fast-paced office environment, and take pride in delivering outstanding customer experiences, we’d love to meet you.

This position offers flexible part-time hours with opportunities for growth within our agency.

Responsibilities

• Provide exceptional customer service to existing policyholders by phone, email, and in person.
• Answer questions regarding policies, billing, payments, claims, and coverage.
• Process policy changes, endorsements, renewals, and cancellations.
• Assist clients with obtaining insurance ID cards and policy documents.
• Schedule appointments for licensed sales staff.
• Follow up with clients regarding renewals, outstanding documentation, and service requests.
• Cross-sell and refer insurance products when opportunities arise.
• Maintain accurate customer records within the agency management system.
• Assist with general office administration and daily operations.
• Build positive, long-term relationships with clients while delivering an exceptional customer experience.

Qualifications

• Previous customer service experience required.
• Insurance agency experience preferred but not required.
• Active Georgia Property & Casualty License is a plus, but we are willing to train the right candidate.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Positive attitude with a professional appearance and demeanor.
• Comfortable using computers and learning agency software.
• Ability to work independently while contributing to a collaborative team environment.

What We Offer

• Competitive hourly pay.
• Flexible part-time schedule.
• Paid training.
• Supportive team environment.
• Opportunities for career advancement.
• Potential to obtain insurance licensing and grow into a licensed insurance professional.

If you enjoy helping others, are highly organized, and want to be part of a respected Allstate agency, we’d love to hear from you.

Apply today and start building your career with the J. Jackson Allstate Agency!

Allstate hires for a variety of roles, including insurance sales representatives, licensed sales professionals, inside sales representatives, and customer service representatives, with a focus on individuals who can help protect customers and build their careers. Allstate emphasizes providing resources for professional growth and is committed to diversity and an inclusive hiring process