Tech Support Specialist

Job Summary: We are seeking a reliable and hands-on Tech Support Specialist to support the day-to-day technology needs of our warehouse operations. This role is responsible for ensuring all technology systems, computers, printers, scanners, Wi-Fi-connected devices, and network equipment are functioning properly. This is a temporary position!

Key Responsibilities

• Set up, configure, and deploy desktop computers, laptops, monitors, printers, barcode scanners, and other warehouse technology.
• Ensure all devices are properly connected to the company Wi-Fi and network.
• Troubleshoot hardware, software, and network connectivity issues.
• Provide technical support to warehouse employees and office staff.
• Install software updates, security patches, and system upgrades.
• Monitor and maintain warehouse technology to minimize downtime.
• Configure user accounts, passwords, and device access as needed.
• Coordinate with internet service providers and third-party vendors when necessary.
• Perform routine inspections of technology equipment to identify and resolve potential issues.
• Replace or repair malfunctioning hardware.
• Maintain inventory of IT equipment, accessories, and spare parts.
• Document technical issues, resolutions, and equipment installations.
• Assist with onboarding new employees by setting up workstations and technology.
  

Qualifications

• Associate degree in Information Technology, Computer Science, or related field preferred (or equivalent work experience).
• 2+ years of IT support or technical support experience.
• Experience troubleshooting Windows PCs, printers, networking equipment, and Wi-Fi connectivity.
• Basic knowledge of networking concepts including routers, switches, DHCP, DNS, and wireless networking.
• Experience with barcode scanners, mobile devices, or warehouse technology is a plus.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to prioritize tasks and respond quickly to technical issues.