Clerk

Job Summary: The gift shops are located at Parnassus, Mission Bay and Mount Zion hospitals. One shop specializes in products and services for cancer patients. In a relatively fast paced, multi-tasked environment, the gift shop associate conducts retail sales, maintains the general upkeep, security and safety awareness in the shop environment. The incumbent shall provide excellent customer care by assisting with general inquiries and assistance while working with the gift shop team to achieve operational objectives. Maintains the objectives of the medical center and department. This person understands the mission of UCSF Health and applies the mission to the customer experience and the merchandising of product.

%

of time

Key Responsibilities

(To be completed by Supervisor)

Customer Service

• Greet Customers and understand customer service is the number one priority at UCSF Hospital Gift Shops
• Demonstrate respect, friendliness, and professionalism at all times.
• Ability to take telephone inquiries and assist with orders with the ability to deliver to patient rooms.

Cashier

• Follows UCSF cash handling procedures
• Ensures accuracy and secure transactions with money handling
• Opens and closes the store in a timely manner
• Responsible for accurate money counts, change fund, deposits for end of day and beginning of day.
• Reports to Assistant Manager/Manager when change levels need to be replenished

Reports malfunctioning equipment to Assistant Manager/Manager

20

Inventory Management, Ordering and Receiving

• Informs Manager of merchandise and supplies that need ordering or reordered.
• Create inventory reports from POS system or do manual counts. Physical counts need to be completed and given to Manager before items are ordered. This is where detail really counts.
• Restock merchandise promptly as it sells.
• Check that merchandise is priced correctly and floor ready.
• Organize stock room when time allows
• Takes direction from Manager for markdowns
• Receives merchandise accurately, reports damages, incorrect quantities, and report to Manager
• Enter into POS system, create vouchers for accounting, price items, and store in stockroom until ready to put out

Merchandising

• Maintains order and cleanliness of current displays
• Restock when merchandise sells
• Ability to create displays to generate interest and sales

Loss Prevention

• Maintains a high level of awareness and customer contact on the sales floor to create a safe and secure shopping environment for everyone
• Demonstrates integrity and honesty in all interactions with employees and customers.
• Ability to safeguard confidential information and credit card information.

Housekeeping

• Performs general maintenance and cleanliness of shop
• Reports unsafe conditions to Manager.

REQUIRED QUALIFICATIONS

• Two years of Retail Sales experience in a face-paced environment.
• High School Diploma or GED equivalent
• Flexibility to work in all UCSF Gift Shops: Parnassus, Mission Bay (2), and Mount Zion; variety of hours including weekends and holidays.
• Cash handling experience using POS systems, credit card terminals and Apple pay.
• Customer service with a positive attitude, friendly and pleasant demeanor over the phone and in person

PREFERRED QUALIFICATION

• Previous experience in a healthcare retail environment
• Proficiency in using computer systems such as word processing, spreadsheets, creating signage, marketing on social media, and website

REQUIRED QUALIFICATIONS

• Two years of Retail Sales experience in a face-paced environment.
• High School Diploma or GED equivalent
• Flexibility to work in all UCSF Gift Shops: Parnassus, Mission Bay (2), and Mount Zion; variety of hours including weekends and holidays.
• Cash handling experience using POS systems, credit card terminals and Apple pay.
• Customer service with a positive attitude, friendly and pleasant demeanor over the phone and in person

PREFERRED QUALIFICATION

• Previous experience in a healthcare retail environment
• Proficiency in using computer systems such as word processing, spreadsheets, creating signage, marketing on social media, and website