Servicing Analyst

Title:- Servicing Analyst
Location:- Dallas, TX (Hybrid)
Duration:- 12 months

Responsibilities
* Notify borrowers and/or insurance agents of expired or non-compliant insurance coverage that does not meet loan document requirements.
* Request required insurance documentation to support insurance waiver submissions.
* Upload renewal documents, policies, and waiver support documentation to lender portals, as needed.
* Obtain Schedules of Values (SOVs) for insurance policies and apply information to internal templates for compliance validation.
* Request insurance invoices and paid receipts from borrowers and/or insurance agents.
* Request shortage amounts related to tax or insurance obligations.
* Prepare submissions for new insurance vendor payees.
* Create and submit overnight payment alerts, as required.
* Request insurance reinstatements from borrowers and/or insurance agents.
* Order Marshall & Swift evaluations to support verification of updated property values.
* Ensure insurance and tax-related servicing activities are completed in accordance with loan documents, investor requirements, and internal policies.
* Track outstanding requests and follow up in a timely manner to ensure resolution of open insurance, tax, and compliance items.
* Exercise sound judgment in identifying issues, escalating concerns, and ensuring timely resolution of borrower, insurance, tax, and servicing-related matters.
* Maintain accurate documentation and status updates within applicable servicing systems and tracking tools.

Qualifications:
* Bachelor's degree preferred
* Experience with HUD, Fannie Mae, Freddie Mac, and related systems is preferred.
* Demonstrate strong written and verbal communication skills.
* Maintain proficiency in Microsoft Word and Excel.
* Knowledge of Microsoft Copilot and Power BI is preferred.
* Prior commercial mortgage servicing, insurance, tax, or real estate finance experience is preferred.
* Must demonstrate analytical and problem-solving skills.
* Ability to perform effectively in a customer-focused, team-oriented environment while demonstrating professionalism, collaboration, and sound judgment.