Import Coordinator

Job Title: Import Coordinator

Job Description

The Import Coordinator (Import Operations Customer Service Representative) supports international cargo movements into the United States by coordinating with importers, transportation providers, and U.S. regulatory agencies. This role operates in a fast-paced environment and requires exceptional communication, customer service, and organizational skills to ensure shipments are processed accurately, efficiently, and in full compliance with all regulations and customer procedures.

Responsibilities

• Work closely with importers and U.S. Customs to prepare, transmit, clear, examine, and deliver international cargo arriving into the United States.
• Coordinate with airlines, steamship lines, trucking companies, and other transportation providers to facilitate the smooth movement of shipments into the United States.
• Collaborate with Participating Government Agencies such as the FDA, FCC, DOT, Fish & Wildlife, EPA, and others to secure timely clearance of incoming cargo.
• Ensure strict adherence to customer standard operating procedures, applicable agency regulations, and internal company standards throughout the import process.
• Enter, upload, and compile shipment importation details and commercial invoice data into in-house software systems for transmission to U.S. Customs.
• Perform preliminary Entry Summary auditing to help ensure accuracy and compliance prior to submission.
• Partner with customers to clarify and fulfill U.S. Customs entry requirements for air, ocean, truck, and rail shipments.
• Monitor shipment status using cargo tracking systems and provide proactive updates to customers and internal stakeholders.
• Support documentation processes including order entry, preparation and review of bills of lading, and related import documentation.
• Assist with invoicing related to import operations and ensure accurate and timely billing.
• Communicate with customers via email and phone to address inquiries, resolve issues, and provide best-in-class customer service.
• Handle multiple shipments and tasks simultaneously while prioritizing workload to meet deadlines.
• Participate in additional duties and special projects as assigned to support the broader import operations team.

Essential Skills

• Excellent verbal and written communication skills.
• Exceptional customer service skills with meticulous follow-up.
• Ability to work effectively in a fast-paced environment.
• Ability to multi-task, prioritize responsibilities, and manage time efficiently.
• Strong accuracy and attention to detail in all tasks.
• Organized and efficient approach to handling documentation and shipment workflows.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.
• Proficiency in using the internet for research and web-based systems.
• Experience in clearance of air, ocean, truck, and rail cargo through U.S. Customs.
• Familiarity with logistics, import operations, and freight forwarding processes.
• Experience with data entry and documentation processes related to import shipments.
• Ability to use email professionally for customer and internal communication.

Additional Skills & Qualifications

• Experience using Cargowise (CW1) software is a plus.
• Experience working with cargo tracking system software.
• Experience in working with freight forwarders and ocean import operations.
• Knowledge of order entry processes and invoicing within a logistics or import environment.
• Familiarity with bills of lading and related import documentation.
• Comfort working with multiple stakeholders including carriers, customs, and government agencies.

Work Environment

This is an in-office position within a fast-paced logistics and import operations environment. You will work primarily on computers using in-house software, Microsoft Office applications, internet-based tools, and cargo tracking systems. The role involves frequent email and phone communication with customers, transportation providers, and regulatory agencies. The setting is structured and detail-oriented, with a strong focus on accuracy, compliance, and timely shipment processing.

This is a Contract to Hire position based out of Nashville, TN.

The pay range for this position is $22.00 - $26.44/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Nashville,TN.

This position is anticipated to close on Aug 14, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.