Patron Services Manager

New Village Arts is seeking a thoughtful, organized, and service-driven Patron Services Manager to lead our patron-facing operations and help ensure an excellent experience for every person who engages with our organization.This role is ideal for someone who enjoys leading people, solving problems, building systems, and creating warm, efficient, and welcoming service experiences. The Patron Services Manager plays an important role in supporting the day-to-day operation of box office, front of house, patron communications, and related service functions while working closely with staff across the organization.What you'll do:Oversee patron services operations, including box office, front of house, and patron-facing communicationSupport, supervise, and help train patron services and front-of-house team membersHelp manage staffing coverage and operational readiness for performances, events, and daytime service needsMaintain high standards of customer service across phone, email, and in-person interactionsResolve patron concerns, ticketing issues, and service escalations with professionalism and good judgmentHelp maintain procedures, systems, and service standards that support consistency and efficiencyCoordinate with internal teams to support productions, events, donor needs, and audience experience goalsWe're looking for someone who:Has experience in patron services, box office, front of house, customer service, hospitality, arts administration, or a related leadership roleCan lead with professionalism, warmth, and accountabilityIs highly organized and comfortable managing multiple priorities at onceCommunicates clearly and effectively with patrons, staff, and leadershipIs comfortable using ticketing and administrative systemsBrings strong judgment, responsiveness, and a solutions-oriented mindsetIs available for a schedule that may include daytime, evening, weekend, and event-based work as neededAt New Village Arts, patron services is a central part of how we build relationships with our audience and community. If you are excited to lead a team, support excellent service, and help create a smooth and welcoming experience for our patrons, we'd love to hear from you.