Collections and Customer Service Specialist (Hybrid - Brentwood, TN)

Collections and Customer Service Specialist (Hybrid - Brentwood, TN)Jolly Roofing & Contracting Co., LLCFull-time | Hybrid (Brentwood, TN)Jolly Roofing & Contracting Co., LLC is looking for a Collections and Customer Service Specialist to join our team in Brentwood, Tennessee. This position is perfect for someone who enjoys problem-solving, working with numbers, and building strong customer relationships. You'll handle account management, billing inquiries, and collections while ensuring all customer communications are professional and well-documented.Key ResponsibilitiesCommunicate clearly and professionally with customers and internal staff via phone and emailResearch and resolve billing issues, payment disputes, and account discrepanciesTrack and manage customer accounts and document all communications accuratelyFollow up regularly on outstanding balances until accounts are brought currentUse Microsoft Excel and other software tools to manage account data and collections processesWhat You'll NeedStrong verbal and written communication skillsExcellent attention to detail and recordkeepingProblem-solving mindset with persistence and follow-throughProficiency in Microsoft Excel and computer-based workflowsAt least 1 year of experience in collections and/or customer serviceHigh school diploma or GED requiredScheduleFull-time, Monday-FridayHybrid schedule based in Brentwood, TNPay and BenefitsCompetitive pay based on experienceMedical, Dental, Vision, and Life Insurance401(k) plan with company matchSign-on bonus, referral incentives, and training bonusesWeekly direct depositJolly Roofing & Contracting Co., LLC is a nationwide leader in commercial roofing, known for quality workmanship and strong customer relationships. Join a team that values accountability, accuracy, and a commitment to doing things right the first time.Equal Opportunity EmployerJolly Roofing & Contracting Co., LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Ready to join a company that values your work ethic and attention to detail?Apply today to become part of the Jolly Roofing family!Jolly Roofing & Contracting Co., Inc. is committed to maintaining a safe, productive, and drug-free workplace. As part of our hiring process, all candidates will be required to undergo a pre-employment background check and drug screening. The background check will include verification of employment history, criminal record, and driving record.Candidates must meet our company's standards and demonstrate the ability to work safely and responsibly. A clean driving record is required for all positions that involve the use of company vehicles. We believe in providing equal opportunity and encourage all individuals, including those with criminal records, to apply.By applying for a position with Jolly Roofing & Contracting Co., Inc., you acknowledge and consent to these background and drug screening requirements.

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