Operation Supervisor

Core Required Skills and Competencies:Multilingual is a plusStrong customer service and communication skills by email and phone.High proficiency in Microsoft Office including Outlook, Word, and Excel.The ability to learn quickly and work efficiently as productivity goals must be met.Good organizational skills as this position requires working with multiple departments and following up with clients and other related parties.Proficient in CRM is a plusPosition Responsibilities:Supervise and manage the local operation team.Provide leadership, manage and improve the company's operational service quality.Develop and implement strategic operational and business plans.Negotiate rates and build relationships with the vendors.Constant operational development while achieving monthly and yearly department targets.Consistent quarterly review of team members' performance.Account maintenance and communication with overseas offices to ensure international and customer expectations are met.Team player with a positive attitude, individual initiative and good communication skills is a must.Assure teams compliance with Falcon Logistics Global given procedures and processes. Job FeaturesJob CategoryOperationMinimum NVOCC/Freight Forwarding Operation Experience (Required)5 years or aboveMinimum NVOCC Operation Field Experience (Required)5 years or aboveEducation RequirementHigh School Graduate / Bachelor's Degree PreferredResidency StatusMust have SSN and legal status to work in USA (not accepting OPT at this time)Base Salary$5500- $8000/Month (Subject to past experience, working history, and performance, negotiable)BonusYearly Bonus and Project Bonus available (Subject to performance)Employee BenefitsMedical/Dental/Vision Insurance, PTO & Sick Leaves available after 3 months probationary period