Client Support Coordinator

Our client, Life Safety Engineered Systems, is a proud, family-owned business headquartered in Buffalo, NY, serving clients nationwide for over 25 years. They specialize in delivering dependable, high-quality fire protection, life safety, and security solutions tailored to meet the unique needs of each client. Our client's mission is simple yet vital: to protect people and property with excellence, professionalism, and genuine care.Position Overview: Client Support CoordinatorThe Client Support Coordinator is a key member of our operations team, ensuring smooth service delivery by managing work orders, maintaining accurate service records, and providing prompt, professional support to both clients and affiliates. This role requires excellent communication skills, a strong attention to detail, and the ability to thrive in a fast-paced, team-oriented environment.Key ResponsibilitiesReceive and accurately enter client work orders using internal systemsReview service quotes from affiliates for accuracy and proper pricingProvide outstanding support to internal departments, external clients, and service affiliatesAccess, review, and manage service data for reporting and client updatesAddress scheduling-related inquiries and escalate complex issues to Account ManagersBuild strong working relationships with clients and affiliates through phone and email communicationCollaborate with the Client Support team to continuously improve accuracy, efficiency, and responsivenessFollow all company policies, procedures, and industry compliance standardsParticipate in the after-hours on-call rotation (approximately once every 3.5 months)Qualifications & SkillsHigh school diploma or GEDStrong verbal and written communication abilitiesComfortable handling a high volume of calls while managing multiple tasksAbility to prioritize effectively and meet deadlines in a dynamic environmentFlexible, self-motivated, and open to feedbackProficient in email communication with a clear, professional toneExceptional attention to detail and commitment to accuracyIndependent problem-solving skills and strong organizational habitsBasic proficiency in Microsoft Office (Outlook, Word, Excel); familiarity with service platforms is a plusDependable, professional, and able to maintain confidentiality at all timesBenefits:401(k) with company matchHealth, dental, and vision insurancePaid Time Off (PTO)401(k)Ability to Commute and Work Full Time in Person:Cheektowaga, NY