Whitewater Waiver Coordinator

Position Overview

Provide customer service in coordination with the whitewater admin. Focusing on external and internal processes creating seamless experience for guests and whitewater vendors.

Key Responsibilities

• Organize all waivers into structured system for daily distribution in an efficient manner
• Welcome and assist customers arriving onsite, resolving concerns promptly
• Answer questions and distribute program information to guests regarding their scheduled whitewater activity
• Oversee the daily check-in, departure, and verification of guests for whitewater activities
• File trip reports with West Virginia DNR
• Write an end-of-season report to include operational improvements for your area
• Model the Scout Oath and Law in daily interactions
• Maintain a clean, organized, inspected, neat, and safe work area
• Perform additional duties assigned by SBR leadership
• Abide by policies and procedures outlined in the SBR staff handbook

Qualifications

• Minimum age: 18+
• Proficient in computer skills (Excel, Word, software navigation)
• Strong problem-solving skills and interpersonal communication abilities
• Willing to become a registered Scouting America member (includes background screening)
• Comfortable using Microsoft Teams for daily work-related communication

Physical & Practical Requirements

• Ability to stand, walk, and hike and up to 3 hours daily and ability to lift/move up to 25 pounds
• Complete the Annual Health and Medical Record, including height/weight guidelines
• Housing: 10'x12' platform tent in Staff Camp | Uniform: Summit Staff Uniform | Work Hours: 45 - 55

Desired Traits

• High emotional intelligence (such as self/social awareness and team dynamics)
• Positive and cheerful attitude with a strong customer-service focus
• Adaptability in a fast-paced environment with ability to learn/develop hard and soft skills
• Ability to connect with individuals from diverse age groups, maturity, and backgrounds