Certification Clerk & Customer Service Representative

Job Summary

We are seeking a detail-oriented, fluent Bilingual Certification Clerk & Customer Service Representative (English/Spanish) to join our aerospace metal finishing team. In this dual role, you will review job traveler packets, verify process compliance against customer and OEM specifications, and generate official Certificates of Conformance (C of C) for completed job orders. Additionally, you will serve as the primary bilingual point of contact for clients regarding order status, documentation verification, and general customer support.

Key Responsibilities

• Certificates of Conformance (C of C): Review shop traveler routings, inspection records, and chemical processing sign-offs upon job completion to generate and issue accurate Certificates of Conformance.
• Traveler & Specification Verification: Cross-reference completed shop travelers and inspection logs against aerospace specifications (e.g., Anodizing, Passivation, Plating, Chem Film, Nadcap standards) before releasing certifications.
• Bilingual Customer Support: Field inbound calls, emails, and chat inquiries in English and Spanish from machine shops, OEMs, and aerospace clients regarding job status, certification requests, and expedites.
• Documentation & Data Management: Maintain electronic records, archive completed travelers and test certifications, and assist with document retrieval during Nadcap, AS9100, and customer quality audits.
• Discrepancy Resolution: Investigate customer documentation inquiries or traveler discrepancies with Quality Control managers to ensure swift and accurate resolution.