Customer Service Representative - Auto Glass

Overview
Join our dynamic team as a Customer Service Representative specializing in Auto Glass! In this energetic role, you will be the friendly face and knowledgeable guide for customers seeking auto glass repairs, replacements, and related services. Your enthusiasm and expertise will help deliver exceptional service, ensuring every customer feels confident and satisfied with their experience. This position offers a fantastic opportunity to develop your automotive knowledge while working in a fast-paced, rewarding environment dedicated to vehicle safety and customer satisfaction.

Responsibilities

• Greet customers warmly and listen attentively to understand their auto glass needs and concerns
• Provide detailed information about available services, including glass replacement, repair options, and related automotive solutions
• Schedule appointments efficiently, coordinating with technicians to ensure timely service delivery
• Assist customers with auto estimating procedures, explaining costs and repair timelines clearly
• Support technicians by preparing vehicles for service, including handling glass installation and assembly tasks
• Maintain accurate records of customer interactions, service details, and follow-up requirements
• Promote additional services such as ADAS calibration, window tinting, or vehicle maintenance when appropriate

Requirements

• Previous experience in dealership or automotive customer service is highly preferred
• Knowledge of auto glass installation, repair techniques, and related tools such as hand tools and power tools
• Familiarity with ADAS (Advanced Driver Assistance Systems) calibration processes is a plus
• Mechanical knowledge of vehicle systems and auto body repair enhances your ability to assist customers effectively
• Ability to perform heavy lifting safely when handling glass or equipment
• Strong communication skills to explain technical procedures clearly and confidently
• Basic understanding of auto estimating software and vehicle maintenance procedures is advantageous
• Enthusiasm for learning about automotive repair processes like glass installation, detailing, or assembly

Embark on a career where your passion for cars meets your dedication to excellent customer service. We’re committed to supporting your growth in the automotive industry while providing a lively work environment that values your contributions every step of the way!

Come Build Something Great with Best Choice Auto Glass in Tulsa

If you’re looking for more than just a job, Best Choice Auto Glass is the place to put your skills, ambition, and customer-first attitude to work.

For more than 30 years, we’ve been setting the standard for auto glass service in Tulsa and surrounding communities. Today, our team serves everything from everyday personal vehicles to company vans, semi-trucks, school buses, and heavy equipment. We’re not simply replacing glass—we’re helping people get back on the road safely and keeping businesses moving.

As a member of our Tulsa team, you’ll be part of a company that embraces both proven craftsmanship and modern technology. From mobile windshield repair and replacement to custom glass fabrication and advanced windshield camera calibration for ADAS safety systems, there’s an opportunity to learn, grow, and make a real impact every day.

We’re looking for people who take pride in their work, care about customers, communicate well, and want to be part of a team known for professionalism and dependable service. If you’re ready to work somewhere your skills matter, your work has a purpose, and every day brings a new challenge, we’d love to meet you.

Best Choice Auto Glass: decades of experience, a modern approach, and a team that’s ready for what’s next.