General Manager - Upscale Dining Restaurant

General Manager – Upscale Dining Restaurant

Location: Charlotte, NC
Salary: $75,000–$90,000 annually
Job Type: Full-Time | On-Site

About the Opportunity

A well-established and growing hospitality group is seeking an experienced Restaurant General Manager to lead a high-performing upscale dining operation in the Charlotte market.

This is an excellent opportunity for a hospitality leader who thrives in a polished, high-energy restaurant environment and enjoys developing teams, creating memorable guest experiences, and driving strong operational and financial results.

The ideal candidate brings a hands-on leadership style, strong business acumen, and experience managing an upscale, polished casual, chef-driven, or fine-dining restaurant.

Key Responsibilities

• Lead all aspects of day-to-day restaurant operations
• Maintain high standards for hospitality, service, cleanliness, and overall guest experience
• Recruit, train, coach, and develop restaurant managers and team members
• Build a positive, accountable, and performance-driven workplace culture
• Monitor labor, operating costs, sales, and overall restaurant performance
• Ensure appropriate staffing levels based on business needs
• Manage scheduling, payroll-related processes, and other administrative responsibilities
• Partner with culinary and operational leadership to maintain consistent execution
• Proactively address guest concerns and maintain strong customer relationships
• Identify opportunities to improve sales, profitability, retention, and operating efficiency
• Maintain compliance with company policies and applicable health and safety standards
• Support local marketing and community engagement initiatives as needed

Qualifications

• 3+ years of restaurant or hospitality leadership experience
• Previous experience as a General Manager, Assistant General Manager, Restaurant Manager, Dining Room Manager, or similar leadership role
• Experience within upscale casual, polished casual, chef-driven, or fine-dining restaurants strongly preferred
• Demonstrated ability to lead, coach, and develop high-performing teams
• Strong understanding of restaurant operations and financial performance
• Excellent communication and guest-service skills
• Comfortable working in a fast-paced, high-volume environment
• Ability to work evenings, weekends, and holidays based on restaurant needs
• Ability to reliably commute to the Charlotte area

Compensation & Benefits

Base Salary: $75,000–$90,000 annually, depending on experience.

Benefits may include:

• Medical, dental, and vision coverage
• Paid time off
• Retirement plan with employer contribution
• Employee dining benefits
• Professional development and advancement opportunities
• Additional company-sponsored employee benefits

What We’re Looking For

We are particularly interested in leaders who combine strong hospitality instincts with operational discipline.

Successful candidates will have experience:

• Developing restaurant managers and hourly employees
• Maintaining elevated service standards
• Managing labor and operating expenses
• Driving guest satisfaction and repeat business
• Handling high-volume restaurant operations
• Creating accountability while maintaining a positive team culture

If you are an experienced restaurant leader looking for an opportunity to join a growing hospitality organization and take ownership of a successful operation, we encourage you to apply.

The Restaurant Zone is a leading hospitality recruitment agency specializing in connecting top-tier talent with restaurants, hotels, and hospitality groups across the United States. We partner with growing brands and established operators to deliver high-quality candidates for management, executive, and specialized roles. Our team combines industry expertise, a vast candidate network, and a results-driven approach to help businesses build strong, reliable teams. At The Restaurant Zone, we focus on speed, quality, and long-term fit—ensuring both clients and candidates succeed.