Customer Service Representative

Customer Service Representative
Job Type: Contract — Potential Temp-to-Permanent
Location: Poway, CA 92064
Pay Rate: $25.00/hour
Shift: 1st Shift
Schedule: Monday–Friday
Hours: 7:00 AM – 4:00 PM

Position Overview

Seeking Customer Service Representatives to support customers by handling inquiries, processing orders, providing quotes, coordinating deliveries, and maintaining strong customer relationships. The ideal candidate will have excellent communication and customer service skills and be comfortable working in a fast-paced environment where multitasking and accuracy are essential.

Experience in distribution, manufacturing, industrial products, or a similar environment is preferred.

Key Responsibilities

• Manage a high volume of incoming calls and emails from customers, responding promptly, accurately, and professionally.
• Respond to customer inquiries regarding products, pricing, availability, and orders.
• Prepare and provide customer quotes based on product and service requirements.
• Enter and process customer orders accurately and efficiently.
• Provide order acknowledgements and keep customers informed regarding order status.
• Work with third-party vendors to ensure orders are processed and delivered on time.
• Coordinate with vendors and internal teams to resolve order-related issues.
• Initiate and process returns and exchanges while ensuring customer needs are addressed.
• Maintain accurate order and customer information.
• Build and maintain strong, long-term customer relationships through excellent customer service.
• Support repeat business by providing responsive and professional customer care.
• Coordinate with the production/manufacturing team to ensure customer deadlines and requirements are met.
• Meet departmental performance metrics, service standards, and sales objectives.
• Multitask and prioritize competing customer requests in a fast-paced environment.

Required Skills & Qualifications

• Excellent verbal and written communication skills.
• Strong customer service and relationship-building skills.
• Ability to handle a high volume of calls, emails, and customer requests.
• Strong organizational skills with excellent attention to detail.
• Ability to multitask, prioritize, and work effectively under pressure.
• Ability to meet departmental performance metrics and industrial standards.
• Experience in customer service, order entry, inside sales, distribution, or manufacturing preferred.
• Strong problem-solving and follow-up skills.
• Ability to work effectively with customers, vendors, production teams, and internal departments.
• Proficiency with Microsoft Office, including:
• • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Windows

Preferred Background

Candidates with experience in the following environments may be a strong fit:

• Industrial distribution
• Manufacturing
• Customer service
• Order management
• Inside sales
• Sales support
• Industrial products
• Parts distribution
• Vendor coordination
• Production/customer coordination

Intellyk is a Joint Commission Certified global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. To know more about Intellyk, please visit our website www.intellyk.com.
We are constantly on the lookout for professionals to fulfil the staffing needs of our clients, and we currently have a job opening that may interest you.