Customer Support Representative II

Job Title: Customer Support Representative II

Client: Heavy Machine Manufacturing Company

Duration: 24 Months (Possible Extension)

Location: Johnston, IA 50131

Schedule:

• Onsite (5 days/week)
• Monday-Friday
• Must be flexible to work any 8-hour shift between 7:00 AM - 7:00 PM CST
• Shift options: 7:00-3:30 | 8:00-4:30 | 9:00-5:30 | 10:30-7:00

Job Summary:

• Provide technical and customer support via phone, email, and chat.
• Support dealers and customers with software, connected equipment, and precision agriculture products.
• Document cases in the case management/CRM system.
• Troubleshoot customer issues and resolve escalations.
• Create and maintain online support documentation.

Products Supported:
JDLink, Operations Center, Apex Farm Management, GreenStar Displays, StarFire Receivers, AutoTrac, Mobile Apps, Machine Guidance, JDLink Terminals, Dashboard, and other ISG products.

Required Qualifications:

• Customer Service or Technical Support experience
• Strong computer and troubleshooting skills
• Experience with CRM or case management systems
• Data management experience
• Excellent communication and problem-solving skills
• Ability to work flexible shifts and occasional holidays

Preferred:

• Agriculture or Precision Farming knowledge
• Experience supporting agriculture equipment or dealer networks
• Bachelor's degree in Agriculture, Business, Engineering, IT, or related field

Training:

• Approximately 6 weeks (8:00 AM-4:30 PM shift)
• 3-4 months to reach full productivity

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As a leading contract, contract-to-hire and professional placement firm, Three Point Solution understands the importance of aligning our client with the right resource at the right time. We are committed to the highest caliber of service that will benefit our clients, candidates and employees. Unlike large, corporate style recruiting firms, we commit to individualized attention that uniquely positions us to bridge the communication gap between recruiter, employer and candidate. Our goal is to cultivate and maintain true partnerships with our clients and candidates.