Member Services Representative

The Member Services Representative plays a crucial role in providing frontline support and engagement for our members. Working within a small team and reporting directly to a supervisor, this position involves processing information, resolving member issues, and fostering positive member interactions without any travel requirements.

Responsibilities

• Process member information accurately and efficiently
• Resolve member issues with effective problem-solving skills
• Engage directly with members to ensure a positive experience
• Communicate clearly and professionally with members and team
• Manage time effectively to handle multiple member requests

Required Qualifications

• Minimum 3 years of customer service experience
• High school diploma or equivalent
• Strong communication skills
• Proven problem-solving abilities
• Effective time management skills

Financial Institution. Credit Union.