Customer Service Representative

JOB PURPOSE Provide optimum level of customer service by communicating with customers in an efficient, courteous manner to create and maintain good customer relations in accordance with company policy.

ESSENTIAL FUNCTIONS

1. Regular & consistent attendance.

2. Process orders by accurately keying required data into computer, taking information in person, over the telephone, by fax, e-mail, asking appropriate questions, determining method of payment & processing payment, shipment.

3. Required to attend the Convention as needed. Execution of on-site customer service in the sales center, set up and breakdown of event spaces and other duties as assigned.

4. Keep updated on knowledge of Marketing and Management plan, current promotions, company programs, and new products by reading applicable literature and attending required meetings.

5. Provide information on distributor inquiries and/or resolve distributor problems by discussing with staff in all appropriate departments and responding in a timely manner.

6. Verify all open/work orders daily by carefully reviewing, researching and verifying any discrepancies.

7. Facilitate shipments of backorders by reviewing and processing back orders regularly.

8. Assist customers and answer questions regarding methods of shipment. 9. Answer questions regarding methods of payment by having a complete understanding of all finance programs available.

10. Facilitate paperwork by completing all department paperwork, forms and maintaining the filing system as needed.

11. Other duties as assigned.

OTHER FUNCTIONS

May perform other job-related duties as assigned.

SUPERVISON AND SCOPE OF RESPONSIBILITIES No supervisory responsibilities. Under minimal supervision. Establish and maintain interpersonal skills to ensure positive attitude and productive working relationship with co-workers, all departments and the field.

EDUCATION, EXPERIENCE AND SKILLS 1. Requires high school diploma or GED.

2. Minimum of 1 -3 years customer service and payment processing related experience.

3. Must possess excellent interpersonal, team building, customer service, and telephone etiquette skills; detail oriented with strong organizational and prioritizing capability.

4. Proficient with a PC, average typing skills and working knowledge of calculator, copier and fax machines.

MENTAL AND PHYSICAL REQUIREMENTS Work and interact with many different people, both external and internal; maintain calm under pressure; effectively manage interruptions and deal with difficult customers; ability to speak clearly on the telephone. Must be flexible with work schedule.

Our clients always make us smile when they say “we only want to work with you, Staffing Specifix.” This means we have served them exceptionally well-On Time, Every Time. We take great pride in always being there when our clients need us.