Customer Service Representative

Job Title: Customer Service Representative

Location: Salinas, CA, 93901

Duration: 03 months Temp to Hire

Shift: 8:00 AM - 5:00 PM, M-F 40 hours

Job Description

We are looking for a Customer Service Representative to support customer accounts and coordinate orders for a well-established manufacturing company. You will work closely with customers, sales, production, logistics, and quality teams to make sure orders are processed accurately and delivered on time.

Key Responsibilities

• Manage customer accounts and process orders
• Respond to customer questions and resolve issues
• Track orders and monitor inventory
• Coordinate with production, logistics, sales, and quality teams
• Maintain accurate customer and order information
• Prepare reports and share account data
• Help create and update product specifications
• Troubleshoot order and customer issues
• Support and guide junior team members when needed

Requirements

• 3–5+ years of customer service, account management, or order coordination experience
• Strong written and verbal communication skills
• Ability to manage multiple customers and priorities
• Good problem-solving and organizational skills
• Comfortable working with data, reports, and Excel
• Experience working with ERP systems is a plus
• Manufacturing, production, or logistics experience is preferred

ElevaIT is a certified and values driven Service-Disabled Veteran owned global staffing and IT professional services firm serving Fortune 1000 clients with customized and scalable workforce solutions. Leveraging talent intelligence analytics, our scalable recruiting platform puts diversity, equity, inclusion, and belonging (DEIB) at the forefront of everything we do.