Customer Service Representative

Achieve sales objectives through effective customer service and communication. The Customer Service Representative is responsible for servicing and selling to different customers through an assigned district, maintaining current vendor-managed inventory setup, and planning and organizing new customer locations. District Service Representatives report to the Customer Service Manager.

• Interact extensively with sales representatives and customers to clarify their needs and research different situations.
• Communicate with customers to identify potential growth opportunities and product line extensions.
• Provide feedback and suggestions from customers to management and sales team.
• Offer spot buy capabilities to enhance customer satisfaction.
• Assist with GAP coverage for sales representatives who are on vacation or when sales territories are open.
• Learn, enforce, and support corporate policies and guidelines in a consistent, professional manner.
• Maintain a professional image.
• Complete necessary paperwork to fulfill position responsibilities.

• Proficiency in customer service and support.
• Data entry skills.
• Problem-solving abilities in situations with familiar or limited standardization.
• Effective communication of detailed information involving customer needs and wants.
• Organizational and planning skills for short and long-term projects.
• Ability to manage multiple tasks simultaneously.
• Strong written and verbal communication skills across all levels of the organization.

The work environment involves extensive interaction with sales representatives and customers. The role requires maintaining a professional image and adherence to corporate policies and guidelines. The ability to manage multiple tasks and communicate effectively across the organization is essential.

This is a Contract to Hire position based out of Strongsville, OH.

The pay range for this position is $21.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Strongsville,OH.

This position is anticipated to close on Aug 24, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.