Customer Service Representative

Call Center Representative

Location: Indianapolis, IN Area
Pay: $20.00 - $21.00 per hour (Based on Experience)
Schedule: Monday-Friday, 8:00 AM-5:00 PM
Start Date: Immediate Opening

LHH is actively seeking a Call Center Representative for an exciting opportunity with an established organization. This is an urgent hiring need for a customer-focused professional who thrives in a fast-paced environment and excels at account coordination, customer communication, and problem resolution.

Responsibilities

• Respond to customer and client inquiries via phone, email, and online platforms
• Manage assigned accounts and drive timely resolution within established service level agreements (SLAs)
• Coordinate with internal teams and external business partners to facilitate account resolution
• Process payment requests and administrative documentation accurately
• Maintain detailed account updates and records
• Provide exceptional customer service while handling sensitive account information
• Communicate status updates and progress to clients in a timely manner

Qualifications

• Minimum 1 year of call center, customer service, dispatch, collections, or auto finance experience preferred
• Associate degree preferred; Bachelor's degree is a plus
• Strong verbal and written communication skills
• Excellent organizational and time management abilities
• Ability to multitask and prioritize in a high-volume environment
• Proficiency with Microsoft Office and customer management systems
• Detail-oriented with strong problem-solving skills

Pay Details: $20.00 to $21.00 per hour

Search managed by: Melanie Lake

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.