Remote Customer Service Representative

Position Details
Job Title: Senior Customer Service Representative
Location: Remote (Work from Home) – Contiguous U.S. only
Pay Rate: $17.00/hour

Role Overview
Representatives will support the Vermont Health Insurance Exchange (VT HIX) by assisting callers with:
Health insurance enrollments and coverage changes
Medicaid and Marketplace plans
Eligibility and financial assistance questions
Healthcare coverage and benefit inquiries
Documenting customer interactions while handling inbound customer service calls

Minimum Qualifications
High School Diploma or GED
1–3 years of customer service experience
Strong communication skills
Ability to navigate multiple systems while speaking with customers

Training Requirements
Monday–Friday | 8:00 AM – 4:30 PM ET
100% attendance is required during training and residency
Cameras must remain on throughout training
No pre-scheduled appointments during training or residency

Equipment Requirements (BYOD)
Candidates must provide their own:
Windows or Mac computer (no Chromebooks)
Webcam
Wired USB headset with microphone
Wired Ethernet internet connection

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

#8824