Client Services Support

Client Services Support

Senior Helpers of Sarasota/Bradenton

Senior Helpers is a national leader in in-home senior care, and our Sarasota/Bradenton office is looking for a Client Services Support team member to add to our growing team.

This is a great fit for someone who's organized, detail-oriented, comfortable building relationships with referral sources, checking in with clients and families, and staying connected with caregivers, all while keeping the details running smoothly behind the scenes.

 What You'll Do

• Maintain and audit client files to ensure accuracy and ongoing compliance with state licensing requirements
• Respond promptly to client, family, and prospect inquiries and log new leads in WellSky
• Build and maintain relationships with referral sources, including satisfaction follow-ups and coordinating appointment-related scheduling
• Communicate regularly with caregivers on care plan updates, report requirements, and client introductions
• Support scheduling coordination — retrieving appointment information and logging in Wellsky, communicating client needs with new caregivers 
• Maintain accurate client records in WellSky, including bill rates 
• Uphold company customer service standards across all client and family interactions
• As needed, support higher-level client services functions such as assessments (including LifeProfile), care plan development, and on-site caregiver training or introductions
• Participate in the after hours on-call rotation 
• Other duties as assigned

What We're Looking For

• Strong organizational skills and attention to detail, especially with documentation and file accuracy
• Comfortable on a laptop and tech-savvy; proficient with Microsoft 365 (Outlook, Word, Excel)
• WellSky experience preferred but not required — training provided
• Friendly, approachable, and professional — equally comfortable on the phone, in the office, or visiting a client's home
• Ability to handle sensitive information with discretion
• Reliable transportation
• Prior experience in a healthcare or home care setting is a plus but not required
• Willing and able to participate in the after hours on-call rotation

 

What We Offer

• Salary range: $45,000–$50,000/year (based on experience)
• Schedule: Monday–Friday, 9:00 AM–5:00 PM (salaried position)
• 2 weeks (10 days) of PTO in your first year, with increases based on tenure
• Paid holidays
• Negotiable health insurance stipend in lieu of employer-sponsored plan
• Supportive, close-knit office environment
• Room to grow — strong performers have a path to advance within the client services team