Customer Service Representative (Print Experience Required)

Thomas Printworks is searching for a talented individual to work in our Customer Service team. This is an opportunity for an enthusiastic, fast learner with a 'can-do', positive, and cheerful attitude to join a stable company. You must be efficient, capable of multitasking, and possess the ability to apply your experience and knowledge to new and changing situations.

The successful candidate will be a multitasker and possess the ability to communicate professionally with customers. This is a Customer Service Representative position based out of our Phoenix, AZ location.

About Our Company: We are a privately held diversified printing services company with annual revenues of almost $65 million. We have been in business for 70 years, with over 20 locations operating throughout Texas, Arizona, Florida, and Minnesota.

Responsibilities:

• Serve as the primary point of contact for customers and sales throughout the print production process

• Review incoming job specifications and determine the most efficient and cost-effective production method

• Create detailed job tickets outlining materials, production plans, timelines, and pricing

• Coordinate with production, prepress, mailing, and shipping teams to ensure deadlines are met

• Monitor jobs at every stage to maintain accuracy, quality, and on-time delivery

• Communicate job status updates, including proofs, approvals, revisions, due dates, and delivery methods

• Negotiate timelines when needed based on production capacity and customer requirements

• Prepare final billing documentation and ensure all charges are properly recorded

• Make informed, timely decisions to keep projects moving efficiently

Qualifications:

• High School Diploma or GED required

• Prior print industry experience preferred

• Background in print coordination, production planning, or project management

• Working knowledge of print production methods, materials, and estimating

• Proficiency in Adobe Creative Suite (InDesign, Illustrator, Photoshop)

• Strong Microsoft Office skills

• Excellent communication and customer service abilities

• Highly organized with strong attention to detail

• Ability to manage multiple projects simultaneously in a deadline-driven environment

• Strong problem-solving skills and sound judgment

 Thomas Printworks offers a competitive compensation package based on education and experience, plus excellent benefits that include the following:

• Comprehensive health benefit package – We pay 75% of employee medical premiums

• Work/Life balance and wellness initiatives

• Employee Assistance Program

• Paid Time Off

• Employee Discounts

• 401(k) with company match

• Training

 Our Values: To be an organization committed to continuous growth, profitability, and values, where our customers recommend us, our employees treasure us, and our peers admire us.

 Thomas Printworks is an Equal Opportunity Employer. Employee applicant background check and drug screening required. We invite you to check out our website at www.thomasprintworks.com to learn more about our company.

www.thomasprintworks.com