Customer Service Rep - Business Office Full-Time

CUSTOMER SERVICE REPRESENTATIVE – BUSINESS OFFICE (ATTLEBORO, MA)

Join the Team at Cardi’s Furniture & Mattresses!

Pay: $18.00–$19.00 per hour

Schedule: Monday, Tuesday & Thursday 9:45 AM–6:15 PM
Friday & Saturday 11:30 AM–8:00 PM
Closing shifts may run later based on business needs.

LOVE PEOPLE? LOVE SOLVING PROBLEMS? WE WANT YOU!

At Cardi’s Furniture & Mattresses, our Business Office Customer Service Representatives are the friendly faces who help make every customer experience a great one!

If you’re energetic, organized, detail-oriented, and enjoy helping people, you’ll fit right in. From answering questions and processing payments to coordinating deliveries and solving customer concerns, you’ll play an important role in helping our customers get the service they deserve.

WHAT YOU’LL DO

• Welcome and assist customers with a friendly, positive attitude.
• Answer phones, respond to questions, and provide exceptional customer service.
• Process customer orders, returns, payments, invoices, and financing transactions.
• Schedule and coordinate deliveries and customer pick-ups.
• Communicate with customers about merchandise availability, deliveries, pick-ups, and account balances.
• Resolve customer questions and concerns or connect them with the right department.
• Accurately document customer and merchandise information in our computer system.
• Balance cash drawers and complete daily reports and deposits.
• Work closely with sales, delivery, service, and other departments to create a seamless customer experience.
• Assist with training and supporting fellow team members.
• Follow company policies, safety standards, and customer service expectations.

WHAT YOU BRING

• 2+ years of customer service or retail experience preferred.
• High school diploma/GED preferred, but not required.
• Strong communication and active listening skills.
• Excellent organization and attention to detail.
• Ability to multitask and stay calm while solving problems.
• A positive, team-oriented attitude and genuine desire to help people.
• Comfortable using computers; working knowledge of Microsoft Word and Excel.
• Ability to communicate effectively in English, verbally and in writing.

WHY YOU’LL LOVE THIS ROLE

If you enjoy a fast-paced environment, interacting with people, solving problems, and being part of a team, this could be the perfect opportunity for you!