EVV Support & Provider Experience Specialist

LifeTree Inc. is a fresh and exciting place to work! We are a progressive company that is committed to human development and promoting the independence of each person we provide service to, facilitating their individual choice to enable them to live their preferred lifestyle, whilst offering support to their families and loved ones. We are passionate about improving the quality of life of those we serve while providing respect and dignity to all we work with.

We are seeking a highly detail-oriented, professional communicator who enjoys helping people solve problems and keeping processes running smoothly.

This role supports providers with EVV documentation, missed visits, corrections, and related operational needs. You will communicate primarily by email and written messages. We are looking for someone who communicates clearly, stays calm under pressure, and helps people get things done without being harsh, overly formal, or overly casual.

We will teach EVV systems and compliance requirements. We cannot teach professionalism, attention to detail, or tone.

What You'll Do

• Respond to provider emails and support requests in a timely manner
• Assist with missed visits, corrections, and EVV issues
• Guide providers through what is needed in a clear, simple way
• Review submissions for accuracy and completeness
• Maintain documentation and tracking systems
• Follow up on outstanding items consistently and professionally
• Ensure issues are resolved accurately and efficiently

• Strong phone skills are a huge plus with effective communication experience

What Success Looks Like

• Emails are clear, calm, and easy to understand
• Providers feel supported, not reprimanded
• Errors are caught and corrected without drama
• Follow-up happens consistently until resolution
• Work is accurate, organized, and reliable

The Right Person Is:

• Exceptionally strong in written communication
• Detail-oriented and process-driven
• Friendly, calm, and professional in tone
• Comfortable enforcing requirements without being harsh
• Able to handle multiple requests without losing accuracy
• Consistent with follow-up and documentation

The Wrong Fit Is

• Overly casual or careless in written communication
• Rigid, blunt, or corrective in tone
• Easily frustrated with repeat errors
• Inconsistent with follow-up
• Rushed and prone to missing details

Preferred Skills (Not Required):

• Familiarity with EVV systems or healthcare scheduling software
• Bilingual (English/Spanish) is a plus

Why Join LifeTree?

• Competitive pay ($24–$25/hr depending on experience)
• Supportive leadership and admin team — we value communication and growth
• Paid training and ongoing support
• Make an impact by supporting providers and improving care delivery for individuals with special needs

Apply Today

If you’re tech-savvy, service-focused, and ready to support a mission-driven agency, we’d love to hear from you. Apply today and join a team that’s making a difference behind the scenes — one solved ticket at a time.

LifeTree Inc. is a fresh and exciting place to work! We are a progressive company that is committed to human development and promoting the independence of each person we provide service to, facilitating their individual choice to enable them to live their preferred lifestyle, whilst offering support to their families and loved ones. We are passionate about improving the quality of life of those we serve while providing respect and dignity to all we work with.