Trainer Sales Associate

Initial and Required Training & Certifications:    

●       Complete HOTWORX Certification.  Repeat once annually as a refresher.

●       Maintain active CPR, AED, and First Aid certification at all times. 

●       Complete all assigned HOTWORX® University Online required courses included in the Trainer Sales Associate curriculum.  Courses must be repeated once annually or as assigned by management.

●       Complete any newly introduced HOTWORX® University Online courses as they are available.  

●       Subscribe to the HOTWORX® weekly blog. read weekly and put into practice.  Ensure that all staff members do the same.  Encourage customers to subscribe to the blog as well.  

●       Participate in any team or corporate training including webinars as assigned by the general manager.

Basic Duties & Responsibilities:  

●       Complete a minimum of 25 hours per week unless otherwise noted by management.   Always use the time clock provided to account for all work hours. 

●       Arrive early, 15 minutes is recommended before all scheduled work shifts, outside promotions, corporate sales appointments, and employee educational/training sessions.  

●       Consistently maintain a professional appearance by adhering to the HOTWORX® Uniform Policy & Code of Conduct. While on the clock or attending any official studio functions, all staff must wear officially branded tops with official name badges at a minimum.  No exceptions are allowed.

●       Always strive for only 5-star online ratings for Yelp, Facebook, Google, and other listing sites!  5 stars happen when the studio maintains a culture of supreme customer service and hospitality! 

●       Follow general cleaning and maintenance checklists and guides as assigned by management. 

●       Complete all daily open/closing procedures and checklists for each shift.

●       Participate in daily marketing checklist tasks as assigned by management.

Customer Relations, Training, and Other Duties:  Ensure that members understand how to use the Burn Off App 

●       Make every member feel special and keep them motivated for the workouts 

●       Assist members during their visits by providing warm greetings for each visit, answering their questions, providing proper sauna and workout instructions, answering all post-workout questions, and providing suggestions on gear, hydration, and other retail items.

●       Promote participation in the Burn Off Challenge and use of the HOTWORX® App.

●       Sell memberships and do the necessary prospecting and outside promotions for new members.  Achieve all membership sales goals.  Full billing information and signatures are required for completed sales.

●       Sell retail and learn everything that needs to be discovered about all products and future products that will be introduced.  Achieve all retail sales goals.

●       Perform the lesser exciting duties with positivity such as cleaning and keeping the equipment in tidy order.

●       Do what is necessary to meet all prospecting and sales goals. 

Marketing & Prospecting Duties:

●       Ensure that minimum requirements for prospecting are met monthly.  This includes a minimum, of 30 names and numbers turned in and 5 guest passes returned to the studio with employee initials on the back of the guest pass from each employee, or using digital format. 

●       Assist manager in social media engagement posts, promotions, and ongoing ad campaigns by providing insight on results, ideas, and more to increase traffic and promote online engagement. 

●       Review and update Studio Prospecting/Client tracking logs daily to ensure proper exercise of prospecting duties and follow to increase sales opportunity and personal commissions.  This includes new member follow-up, new guest tracking, daily marketing checklist, etc.  

●       Utilize all HOTWORX® marketing tools simultaneously and consistently to maximize traffic.  Personal Minimum Prospecting Requirements are as follows:

o   Place and maintain 10 lead boxes in strategic business to be checked weekly

o   Generate a minimum of 5 new guests per month through the guest pass program

o   Enroll a minimum of 15 new Members each month (50% or higher closing %)

o   Generate a minimum of 30 new guests per month through the Ambassador Program

o   Execute one outside promotion each month

o   Secure 10 new guest (red) appointments each day 

o   Secure 3 VIP business partners each month

o   Participate in the distribution of 5000 guest passes per month, per studio