Customer Support Specialist

Job Type: Full-Time, On-Site
Pay: $45,000.00 - $55,000.00/year

About the Position

Express Employment Professionals is currently recruiting for a Customer Solutions Specialist for a growing company in the dental and medical products industry. This position is ideal for someone who enjoys working with customers, solving problems, and providing excellent service in a fast-paced environment.

The Customer Solutions Specialist will serve as a key point of contact for customers and internal teams, helping resolve questions, concerns, and product-related issues while maintaining a high level of professionalism and customer satisfaction.

Key Responsibilities

Customer Support

• Respond to customer inquiries by phone, email, and live chat.
• Identify customer needs and provide accurate solutions and guidance.
• Handle escalated customer concerns professionally and efficiently.
• Maintain a positive and customer-focused approach.

Product Knowledge & Support

• Develop a strong understanding of company products and services.
• Assist customers with product questions and troubleshooting.
• Stay informed about product updates, features, and enhancements.
• Provide customers with product guidance and information.

Problem Resolution

• Investigate customer issues and work with internal departments to find solutions.
• Identify recurring issues and recommend process improvements.
• Follow up to ensure customer concerns are resolved.

Documentation & Reporting

• Accurately document customer interactions, questions, and resolutions.
• Maintain customer information and records in company systems.
• Assist with reports and tracking customer service metrics.
• Identify trends and opportunities for improvement.

Customer Relationship Building

• Build strong relationships with customers through professional and personalized service.
• Listen to customer feedback and address concerns.
• Identify opportunities to recommend additional products or services when appropriate.

Qualifications

• Bachelor's degree or equivalent work experience in customer service, business administration, or a related field.
• Previous customer service or customer-facing experience preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Excellent attention to detail.
• Proficiency with Microsoft Office Suite.
• Experience with CRM systems is a plus.
• Experience with Fishbowl is a plus.
• Ability to work independently and as part of a team.
• Comfortable working in a fast-paced environment while managing multiple priorities.
• Positive attitude, patience, and strong interpersonal skills.

Benefits

• Medical, dental, and vision insurance
• Life and disability insurance
• Flexible paid time off
• Paid holidays
• 401(k) with company match