Sales Representative - Customer Engagement

Sales Representative - Customer Engagement - Join Our High-Energy Team!

Are you a motivated individual with an interest in technology and exceptional communication skills? Are you looking for a competitive role where you can utilize your customer service background and thrive in a high-energy team environment? If so, we have the perfect opportunity for you!

We are seeking a Customer Engagement Sales Representative to join our dynamic team. As a Customer Engagement Sales Representative, you will be responsible for engaging new customers, building relationships with them, understanding their wireless and cellular needs, and providing them with the best solutions to meet their needs. Your excellent communication skills and competitive spirit will be instrumental in driving sales and exceeding customer expectations.

What We Offer:

• Our compensation plan includes hourly pay, commissions, and bonuses, ensuring you're paid the greater of your hourly earnings or performance earnings
• A consistent full-time schedule with high earning potential
• Paid, hands-on training designed to build confidence and set you up for success
• Clear opportunities for career advancement and leadership development through promotion-from-within
• Ongoing coaching, mentorship, and professional development from experienced leaders
• A collaborative, high-energy team environment that celebrates individual and team achievements
• Team contests, recognition programs, and performance incentives
• Open-door leadership that values communication, feedback, and employee growth
• The opportunity to develop highly transferable skills in sales, communication, customer engagement, and relationship building
• A supportive workplace where your hard work and results are recognized and rewarded

Daily Responsibilities:

• Connect with prospective customers through professional, in-person interactions to introduce products and services.
• Learn about each customer's needs and recommend wireless, cellular, and connectivity solutions that fit their lifestyle.
• Build rapport and create positive customer experiences that encourage long-term relationships.
• Educate customers on product features, pricing, promotions, and available service options.
• Guide customers through new account activations, upgrades, and service changes with accuracy and attention to detail.
• Meet and exceed individual sales and customer engagement goals through consultative selling.
• Stay up to date on current products, technology, and promotional offers.
• Accurately document customer interactions and sales activity using company systems.
• Collaborate with teammates and leadership to share best practices and contribute to team success.
• Represent the company with professionalism, integrity, and a customer-first attitude during every interaction.

Requirements:

• Previous experience working in a face-to-face customer service or sales role
• Desire to work with people and deliver exceptional service
• Bachelor's degree preferred but not required

STC Direct Philly is a progressive firm dominating the marketing & sales industry within Eastern Pennsylvania! With the support of an impressive portfolio of telecommunication clients, including Fortune 500 companies, STC Direct's niche lies in customer acquisition through retail-based channels.