Adminstrative Assistant/Bookkeeper

Office Administrator & Bookkeeper

Pay: $17.00–$20.00 per hour (based on experience)

Rumer-Loudin Inc. is seeking a dependable, organized, and customer-focused Office Administrator & Bookkeeper to join our team. This is a full-time, in-office position supporting our HVAC service operations.

For over 50 years, Rumer-Loudin Inc. has built a reputation for exceptional HVAC service through honesty, quality workmanship, and outstanding customer care. As a family-owned business, we value teamwork, professionalism, integrity, and treating both our customers and employees like family. We're looking for someone who wants to build a long-term career with a stable company and become an important part of our team—just as the employee retiring from this position has done for many years.

What You'll Do

Customer Service & Office Administration

• Answer incoming phone calls professionally and assist customers.
• Schedule service calls and maintenance appointments.
• Enter service requests into dispatch software.
• Prepare customer invoices, statements, contracts, and correspondence.
• Process retail sales and customer payments.
• Make customer follow-up and quality assurance calls.
• Register equipment warranties and prepare warranty documentation.
• Coordinate with technicians, sales staff, and warehouse personnel.
• Assist with marketing mailings and customer communications.
• Replenish office supplies.

Bookkeeping & Accounting

• Process Accounts Payable and Accounts Receivable using QuickBooks Enterprise.
• Enter vendor invoices, customer payments, and credit card transactions.
• Reconcile checking, petty cash, and loan accounts.
• Track credit card processing fees and allocate expenses appropriately.
• Assist with month-end financial closing.
• Monitor outstanding customer balances and assist with collections.
• Maintain accurate financial records and supporting documentation.

Administrative Support

• Prepare reports, spreadsheets, and business documents using Microsoft Office and Google Workspace.
• Participate in online meetings and assist with special projects.
• Occasionally provide office coverage at our St. Clairsville, OH or Moundsville, WV locations.
• Be available during severe weather events, as these are often our busiest service periods.

What We're Looking For

• Previous bookkeeping or accounting experience required.
• Experience with QuickBooks Enterprise (preferred) or similar accounting software.
• Strong understanding of basic accounting principles and financial recordkeeping.
• Excellent customer service and communication skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to prioritize multiple responsibilities and meet deadlines.
• Proficiency with Microsoft Office (Word, Excel) and Google Workspace.
• Professional, dependable, self-motivated, and able to maintain confidentiality.

Benefits

• Competitive pay: $17.00–$20.00 per hour
• Health Insurance
• Vision Insurance
• Dental Insurance
• Life Insurance
• SIMPLE IRA Retirement Plan
• Paid Time Off
• Paid Holidays
• $200 Annual Clothing Allowance

Additional Requirements

• Full-time, in-office position (remote work not available)
• Reliable transportation and dependable attendance
• Ability to report to work during inclement weather when business demands increase
• Occasional travel between our St. Clairsville, OH and Moundsville, WV offices
• Drug screen, credit, and background check (company paid)

Why Join Rumer-Loudin?

We're more than just an HVAC company—we're a close-knit team that takes pride in serving our community. We believe in doing things the right way, supporting one another, and building careers that last. If you're looking for a workplace where your contributions matter and your work is appreciated, we'd love to meet you.

Stable 50 year residential and commerical HVAC company typically experiencing 1 to 3 percent growth each year with locations in Barnesville, St. Clairsville, and Moundville, WV. Weekly paycheck. Majority of health insurance premium is company paid for the employee, annual HRA, PTO, paid holidays, Life and AD&D policy, SIMPLE IRA retirement plan, $200 yearly clothing allowance.