Customer Service Representative

Customer Service Representative - Saraland, AL

Now hiring an entry-level Customer Service Representative for a busy office in Saraland. This is a full-time, temp-to-perm opportunity with a Monday-Friday, 8:00 AM-5:00 PM schedule.

Starting Pay: $15.48/hour

Responsibilities:

• Take customer orders by phone, email, fax, and mail

• Enter orders accurately and ensure they are processed in a timely manner

• Handle a high volume of inbound calls, approximately 120-150 per day

• Provide pricing, product, and delivery information

• Monitor orders and confirm shipments occur within 24-48 hours

• Respond to customer questions and resolve issues professionally

• Communicate with internal departments and sales representatives to keep customer information updated

• Verify account information and check product availability

• Perform basic measurement and pricing conversions

• Maintain organized records and paperwork

Requirements:

• High school diploma or equivalent

• Minimum typing speed of 30 words per minute, testing required

• Strong communication and customer service skills

• Good math, problem-solving, and decision-making abilities

• Professional phone manner and positive attitude

• Ability to work independently and as part of a team

Benefits include:

• Health, dental, and vision insurance

• 401(k) with company match

• Paid time off

• Flexible schedule

• On-the-job training

About Long's Human Resource Services

At Long’s, our people are our greatest asset. We’ve been serving Mobile and Baldwin Counties – and the entire Gulf Coast area – since 1948. With this experience, we bring unparalleled knowledge of the area markets, and this knowledge translates to the best possible job fit for companies and employees.