Care Coach 1

Job Title: Care Coach 1
Location: 75-90% local travel in Highlands County area (Sebring, Avon Park)
Duration: 3 Months
Shift: Mon-Fri; 8AM – 5PM

Job Description:

• Assesses and evaluates members' needs and requirements to achieve and/or maintain an optimal wellness state by guiding members and families toward, and facilitating interaction with, resources appropriate for the care and well-being of members.
• Work assignments are often straightforward and of moderate complexity.
• Employs a variety of strategies, approaches, and techniques to manage a member's health issues.
• Identifies and resolves barriers that hinder effective care.
• Ensures the patient is progressing toward desired outcomes by continuously monitoring patient care through the use of assessments, data, conversations with the member, and active care planning.
• Understands professional concepts, standards, regulations, strategies, and operating standards within their own work area.
• Makes decisions regarding their own work approach and priorities and follows direction.
• Work is managed and often guided by precedent and/or documented procedures, regulations, and professional standards, with some interpretation.
• Will travel throughout the counties to members' homes and facilities.

Required Qualifications:

• Bachelor's degree
• 2 or more years of related experience
• Knowledge of Microsoft Office Word and Excel
• Exceptional verbal/written communication and interpersonal skills
• Ability to use a variety of electronic information applications/software programs
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences.

Preferred Qualifications:

• Master's degree
• Prior experience with Medicare & Medicaid recipients
• Previous experience with electronic case notes documentation and experienced with documenting in multiple computer applications/systems
• Experience with health promotion, coaching, and wellness
• Knowledge of community health and social service agencies and additional community resources.

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