Community Operations Lead

About the Role

This is a high-impact, early-stage opportunity to be the voice and face of a fast-moving ambient AI startup to its most engaged users. As Community Operations Lead, you'll build and nurture a thriving community from the ground up — across platforms like Discord, X, and beyond — while shaping how the company connects with users, gathers insights, and fuels authentic growth.

You'll work closely with the General Manager and cross-functional partners in product, research, and go-to-market, helping to define the scope of this role as it evolves. This is a hybrid role based in San Francisco, CA. Visa sponsorship is not available.

What You'll Do

• Build and own the community presence across platforms where early users are most active (Discord, X, etc.)

• Drive day-to-day community operations: moderation, engagement, health monitoring, and platform management

• Plan and coordinate community events and touchpoints — both digital and in-person

• Partner with product and research teams to leverage the community for UX research, user studies, and feedback loops

• Collaborate with go-to-market teams to execute coordinated campaigns with highly engaged community members

• Represent the company's values and vision as a key, trusted figure within the community

• Define processes and build playbooks from scratch as the work surfaces and evolves

What We're Looking For

Required (Dealbreakers):

• 2+ years of direct experience building or meaningfully growing an online community for a B2C or prosumer product

• Demonstrated experience managing community operations including moderation, engagement, and day-to-day management across platforms such as Discord, X, or similar

• Proven ability to make independent decisions, resolve conflicts, and drive user engagement without predefined processes or playbooks

Also Required:

• Experience coordinating and executing community events, both digital and in-person

• Experience partnering with product and research teams to conduct user research, gather feedback, and inform product decisions

• Experience executing go-to-market campaigns and coordinating with marketing or GTM teams

• Operational capability to define scope, prioritize work, and manage ambiguous or evolving responsibilities

Nice to Have:

• In-person event coordination and logistics experience

• Multilingual proficiency

You'll thrive here if you are:

• A self-directed, scrappy operator who is comfortable — even energized — by ambiguity

• Product-minded and deeply curious about users

• Equally comfortable engaging one-on-one with community members and stepping back to think strategically about community health

Location

This is a hybrid role based in San Francisco, CA. Candidates should expect a regular in-office presence. Visa sponsorship is not available.