Remote Customer Service

Become a licensed insurance agent.  Employment Solutions is currently seeking SEVERAL skilled and experienced customer service representatives for health insurance company.   Do you live in any of these states? AL, AR, IN, IA, KY, LA, MN, MS, MT, OH, OK, PA, SC, SD, TN, WV.
 

• Training start for this role will be 8/31/26
• Training schedule is Monday - Friday, 9:00am - 5:30pm CST
• This is a full-time position which will require a flexible work schedule between 8am – 8pm CST Monday – Sunday

The Customer Service Representative serves as an Insurance Advisor, assisting members and prospective customers with Medicare, Medicaid, and Individual & Family plans.  The first 2 weeks you will be provided training to prepare you for taking the State Exam to become a licensed agent. This requires time to study outside of your training hours. The costs for the State Exam & License fees will be paid for by the client. This is a great opportunity to get your Health Insurance license. 

The pay rate is $14.25 per hour, increasing to $15.50 per hour upon obtaining your license.

Essential Functions of Customer Service Representative

• Responsible for handling inbound and outbound calls as well as email/chat in a call center environment regarding a variety of requests. No cold calling!
• Maintain complete and accurate records of client interaction including phone calls and/or emails, utilizing internal and external software.
• Demonstrates commitment to serving customer needs and solving problems efficiently with insight and first contact resolution.
• Use decision-support tools to respond to common customer work/service order inquires and requests.
• Provide an excellent customer experience in all interactions.

The above is not an all-inclusive list of all duties performed by this job title, only a representative summary of the primary duties and responsibilities. Incumbent may be required to perform other additional duties as assigned.
Minimum Qualifications
High School diploma and 1+ years’ experience in customer service. Ability to type 30+ words per minute. Microsoft Windows and Internet-based applications experience required.
Knowledge, Skills & Abilities

• Must be able to navigate multiple computer systems while interacting with customers. Proficient with online chat (Teams) functions for resources and support.
• Proven customer service, operations support, and problem resolution skills.
• Courteous and empathetic with strong customer service orientation.
• Ability to communicate effectively, both verbally and in writing, with individuals inside and outside the Organization.
• Must have a fast and reliable internet connection.

• Do you live in any of these states? AL, AR, IN, IO, KY, LA, MN, MS, MT, OH, OK, PA, SC, SD, TN, WV.

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