Bartender

Bartender

Reports to: AGM

Department: Food & Beverage

WHO WE ARE

Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest.  The firm’s award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospitality Management Company. Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management.  With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates.

BENEFITS

JOB DESCRIPTION

The Bartender at Hyatt Place Milwaukee Downtown plays a pivotal role in delivering exceptional service to our guests by preparing and serving a variety of beverages, including cocktails, beer, and wine, in a welcoming and hospitable environment. This position requires a commitment to ensuring superior guest satisfaction while maintaining operational efficiency and promoting sales.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Availability & Flexibility: Able to work rotating shifts, including weekends, nights, and overtime as needed.
• Beverage Preparation: Prepare and serve cocktails, wine, beer, and other beverages according to established recipes and standards.
• Guest Interaction: Take guest orders, provide recommendations, and upselling products to maximize sales opportunities. Create personalized suggestions based on guest preferences.
• Menu Knowledge: Possess a thorough understanding of the menu, including all food and drink items, to assist guests and make informed suggestions.
• Espresso & Starbucks Beverages: Operate the espresso machine and prepare all Starbucks beverages in accordance with standard recipes.
• Customer Service Excellence: Interact with guests in a courteous and friendly manner, ensuring an outstanding guest experience.
• Bar Setup & Cleanliness: Set up the bar, including liquor, glasses, silverware, ice, and garnishes. Maintain cleanliness of bar areas and perform general sanitation duties.
• Order Entry: Accurately enter orders into the MICROS system for proper reporting and order tracking.
• Cash Handling: Count and verify cash bank at the beginning and end of each shift.
• Inventory Management: Report missing or low-stock items to the F&B team to ensure consistency in stock levels.
• Feedback & Resolution: Regularly check on guests to gather feedback on their experience and resolve any concerns promptly.
• Side Work: Complete side work at the end of each shift and communicate any issues to F&B leads.
• Uniform & Appearance: Adhere to the uniform standards and maintain a high level of personal grooming and cleanliness.
• Safety & Security: Ensure compliance with safety and security policies, including monitoring guest behavior, preventing underage drinking, and addressing intoxication issues.
• Other Duties: Perform other related duties as assigned by management.
• Ability to stand and walk for extended periods (up to 90% of the shift).
• Frequent bending, twisting, reaching, pushing, and pulling.
• Occasional lifting of supplies (up to 50 lbs).
• Ability to use a computer, keyboard, printer, and office equipment.
• Ability to calculate figures such as discounts, taxes, and percentages.
• Ability to work under pressure in a fast-paced environment.
• Strong multitasking and organizational skills.
• Outgoing personality with a passion for customer service and upselling.

QUALIFICATIONS

• High School Diploma, GED, or equivalent work experience required.
• Previous customer service or hotel experience required. Hyatt experience is a plus.
• Excellent communication and customer service skills.
• BASSET (Beverage Alcohol Seller and Server) certification preferred.
• Proficiency in using computer systems such as Micros.