Member Services Representative

The Member Services Representative plays a crucial role in providing exceptional customer support and managing member accounts within a small team setting. This position involves daily interaction with other departments to ensure inquiries and complaints are resolved efficiently. The representative primarily communicates through phone and email support during standard office hours.

Responsibilities

• Provide customer support and resolve member inquiries
• Manage and update member account information accurately
• Handle complaints with professionalism and promptness
• Maintain accurate records and perform data entry tasks
• Communicate effectively with members and internal departments
• Identify and solve problems to enhance member satisfaction

Required Qualifications

• Strong customer service skills
• Excellent communication skills
• Effective problem-solving abilities
• Good time management skills
• Proven proficiency with computer applications such as Word, Excel, and Outlook

Preferred Qualifications

• 3+ years of experience in customer service
• High School Diploma or equivalent