Social Services / Case Manager (Child & Family Support Exp)

Duration: 6+ Months

Job Description:

• Bachelor's degree in Social Work, Human Services, Sociology, Psychology, Family and Child Development, Counseling, Gerontology, Guidance and Counseling, or a related human services field; or a Bachelor's degree in any field with 3–5 years of related human services experience.
• Thorough knowledge of social work principles, practices, and ethics.
• Knowledge of federal, state, and local laws, regulations, policies, and procedures governing Child Protective Services and human service programs.
• Knowledge of crisis intervention techniques, counseling methods, and support services for children and families.
• Experience with case management principles, service planning, and coordinating community resources.
• Ability to assess child safety, family functioning, and risk factors.
• Strong interviewing, communication, documentation, organizational, and problem-solving skills.
• Ability to establish effective working relationships with clients, community partners, schools, healthcare providers, law enforcement, and court personnel.
• Proficiency in electronic case management systems and Microsoft Office applications.
• Ability to manage multiple cases while meeting required deadlines and documentation standards.
• Valid driver's license and ability to travel throughout the service area to conduct field visits.

Detailed Job Responsibilities

• Investigate reports of suspected child abuse and neglect through family assessments and investigations.
• Conduct follow-up visits to children and families in homes, hospitals, schools, childcare facilities, foster homes, and other community locations.
• Interview children, parents, guardians, relatives, medical personnel, educators, law enforcement officers, and other collateral contacts to gather information and assess safety.
• Evaluate family situations to determine immediate and ongoing safety risks and recommend appropriate interventions.
• Ensure the safety and well-being of children by implementing safety plans and, when necessary, participating in the removal of children in accordance with agency policies and legal requirements.
• Develop, implement, and monitor case plans designed to improve family functioning and achieve permanency goals.
• Prepare, maintain, and update detailed case documentation, investigative reports, assessments, court reports, and service plans in the agency's electronic case management system.
• Participate in Family Partnership Meetings, multidisciplinary staffing meetings, court proceedings, and other case conferences.
• Coordinate services and referrals to community agencies for counseling, housing, financial assistance, substance abuse treatment, parenting education, domestic violence services, and other supportive programs.
• Complete courtesy requests and coordinate services with other jurisdictions as assigned.
• Respond promptly to customer inquiries received by telephone, email, or in person while maintaining confidentiality and professionalism.
• Collaborate with schools, healthcare providers, law enforcement agencies, attorneys, courts, and community organizations to ensure coordinated service delivery.
• Monitor compliance with court orders, safety plans, and service agreements and document client progress.
• Maintain compliance with all agency policies, Child Protective Services regulations, confidentiality requirements, and applicable federal and state laws.
• Prioritize and manage a high-volume caseload while meeting statutory deadlines and agency performance standards.
• Perform other related duties as assigned in support of the Family Services Division.

22nd Century Technologies, Inc. (TSCTI) is one of the fastest-growing IT Services Integrators and Workforce Solutions providers in the United States. Founded in 1997, TSCTI is a Certified National Minority Business Enterprise (MBE) with a workforce of 6,000+ professionals, including 600+ Cybersecurity Subject Matter Experts (SMEs), delivering mission-critical solutions across all 50 U.S. states, Canada, and Mexico.

Headquartered in Princeton, NJ, and McLean, VA, with 14 regional offices nationwide, TSCTI provides comprehensive solutions in Digital Transformation, Artificial Intelligence (AI), Cybersecurity, Cloud Computing, IT Infrastructure, Enterprise Modernization, DevSecOps, Managed Services, Workforce Solutions, and Healthcare Staffing. We are a trusted partner to Federal, State, Local, Education (SLED), Healthcare, and Commercial organizations, delivering innovative technology and talent solutions that enable our clients to achieve their strategic objectives.

As one of the nation's leading Healthcare Workforce Solutions providers, TSCTI supports federal healthcare systems, Veterans Affairs (VA) Medical Centers, state and local healthcare agencies, hospitals, clinics, laboratories, long-term care facilities, and commercial healthcare organizations. We recruit and place highly qualified healthcare professionals across a wide range of specialties, including physicians, advanced practice providers, registered nurses, allied health professionals, behavioral health specialists, laboratory personnel, pharmacy professionals, and healthcare administrative staff. Our healthcare solutions ensure continuity of care while maintaining the highest standards of clinical excellence and regulatory compliance.

With a strong commitment to quality and compliance, TSCTI operates through CMMI Level 3 (Development & Services) and ISO 9001, ISO 20000, and ISO 27001 certified processes, ensuring consistent service excellence, operational maturity, and information security. Today, we proudly support 14 of the 15 Federal Executive Departments, 37 Federal agencies, 50 State governments, 115+ Local agencies, 37 School Districts, numerous healthcare organizations, and 80+ Fortune 500 and commercial clients.

TSCTI has earned numerous industry recognitions, including being named among Forbes America's Best Large Employers, Forbes Best Employers for Veterans, Forbes Best Employers for Tech Workers, Newsweek's America's Greatest Workplaces for Diversity, and a 13-time Inc. 5000 honoree. The company has also been recognized by the Washington Business Journal as one of the Best Places to Work and continues to expand its capabilities through strategic innovation, acquisitions, and investments in emerging technologies.

At TSCTI, our people are our greatest strength. We are committed to fostering an inclusive, collaborative, and growth-oriented workplace where innovation thrives and careers flourish. Whether delivering cutting-edge technology solutions or connecting exceptional talent with meaningful careers, we consistently exceed our clients' expectations while empowering our employees to succeed.

Equal Opportunity Employer

22nd Century Technologies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.