Department Manager/ Service Manager

The Department Manager for the Pro Xpress Division is responsible for ensuring that Valcourt consistently meets and exceeds client expectations on all projects under $25,000. These projects include emergency temporary repairs, leak investigations and repairs, and other small-scale scopes of work performed by the company.

The Department Manager will lead the Pro Xpress team in delivering exceptional service, maintaining operational excellence, and fostering a client-centered culture that reflects Valcourt’s core values and commitment to quality, safety, and integrity.

Key Responsibilities:

Leadership & Culture

• Create and maintain a positive, service-driven culture within the Pro Xpress team.
• Ensure that every client interaction reinforces Valcourt’s brand, professionalism, and commitment to excellence.
• Promote teamwork, accountability, and continuous improvement across all team members.

Client Experience

• Oversee all client interactions from initial contact through final payment to ensure a seamless and positive experience.
• Build and maintain strong client relationships through proactive communication and responsiveness.
• Ensure clients are well-informed and equipped to make sound decisions regarding building maintenance and future capital planning.

Operational Management

• Manage daily operations of all projects under $25K, including emergency repairs, leak investigations, and small-scale services.
• Ensure work is completed on time, within budget, and in accordance with project specifications and company standards.
• Monitor job progress, resource allocation, and quality control to achieve operational efficiency.

Performance & Compliance

• Uphold Valcourt’s commitment to safety by enforcing all safety protocols and compliance requirements.
• Ensure all team members adhere to company policies and procedures.
• Stand behind the quality of workmanship and address any issues promptly and professionally.

Financial & Administrative

• Manage project budgets and profitability for all Pro Xpress jobs within the department.
• Support timely invoicing, collections, and accurate job costing.
• Analyze performance metrics to identify trends, opportunities, and areas for improvement.

Qualifications:

• 5+ years of experience in construction, building services, or related field; management experience preferred.
• Strong leadership and communication skills with a customer-first mindset.
• Proven ability to manage multiple small-scale projects simultaneously.
• Commitment to safety, quality, and continuous improvement.
• Excellent organizational and problem-solving abilities.

Valcourt Building Services works with building owners and property managers to provide preventative maintenance, repairs, safety consulting, and comprehensive building envelope restorations to extend the life of a structure and protect property value. Valcourt works on commercial office buildings, high-rise residential buildings, parking garages, stadiums, hospitality buildings, and healthcare buildings.

For 35 years Valcourt has grown from a small window cleaning company serving the Washington, DC area into one of the largest exterior maintenance companies in the country. We proudly serve clients from our offices in New Jersey, Pennsylvania, Maryland, Virginia, Georgia, Florida, and Texas.