E-commerce Fulfillment Coordinator

About the job

The E-Commerce Fulfillment Coordinator manages order processing, inventory coordination, and

customer communication to ensure accurate, timely fulfillment and a positive customer

experience.

We're looking for someone who

● Has 3+ years of experience in order fulfillment, e-commerce operations, customer service,

or a related field

● Has experience with ERP systems such as NetSuite (preferred)

● Demonstrates strong organizational and multitasking skills

● Pays close attention to detail and maintains a high level of accuracy

● Provides excellent customer service through professional written and verbal

communication

● Is comfortable managing multiple priorities in a fast-paced environment

● Demonstrates strong problem-solving skills and sound judgment

● Works collaboratively with cross-functional teams including Sales, Manufacturing, and

Warehouse Operations

● Is dependable with strong attendance and reliability

● Is proficient with Microsoft Office and other business systems

What you'll do

● Coordinate customer order fulfillment through the ERP system

● Organize, track, and manage open customer orders

● Process purchase orders and monitor order allocation

● Communicate order status and fulfillment updates with warehouse and sales teams

● Respond to customer inquiries regarding order status, lead times, and shipment tracking

● Support customer service by providing timely updates on inventory and order progress

● Monitor inventory levels and coordinate replenishment activities

● Record invoices and maintain accurate system documentation

● Track incoming purchase orders and product availability

● Add, update, and maintain product information within company systems

● Escalate inventory, customer, and system issues as appropriate

● Support continuous improvement of fulfillment processes and operational efficiency

SlingShot Connections provides contract staffing, direct hire placement, executive search recruitment, payroll services, and customized staffing solutions for numerous verticals, including accounting & finance, hospitality, human resources, and many more.