IT Engineering Ai development

Job description:

IT Engineering

We are seeking a highly-motivated individual who wants to make an impact supporting the latest technology for our clients. You will assist with supporting our clients with technical trouble shooting and customer service.

PC Professional is a full service provider of technology solutions to the SMB market. For the past 45 years we have been merging our client’s vision with the technologies offered in the marketplace. Our success is based on our ability to manage the entire process for design to implementation.

Responsibilities:

• Deliver Help Desk and Remote Support to our clients for Microsoft solutions including: Office 365; Azure; Windows Server 2008 – 2013/16, 2019 ,2022 and 2026 Windows Operating Systems (7 Pro; Win 10, WIN 11); on premises solutions; cloud-based solutions; and hybrid solutions.
• Communicate status of assigned calls through our systems and email, daily
• Provide remote services to support client networks and systems
• Seek out new technology options to creatively support clients
• Interface with partners for sales and support
• Participate in company meetings and internal training program
• Stay productive in group and individual settings to maximize effectiveness
• Excellent Client communication and customer service skills
• Administrative excellence in: updating company records; documenting client networks; providing follow up services; detailing work performed; obtaining client sign off.
• Field support for our client base
• Field Help Desk support including desktops, laptops and server
• Skills using Ai to perform
• Create Ai agents for clients

Requirements: 1-2 Years of experience interfacing with clients’ networks and systems

• College degree preferred - a plus
• Passion for new technology and creative thinking
• Excellent customer service skills and confidence explaining technology to business clients
• Positive attitude towards hard work and commitment to clients
• Certifications from Microsoft and other leading manufactures a plus
• Microsoft Office 365 understanding and support skills
• Microsoft SharePoint a plus
• Familiar with Computing, Networking, Storage systems.
• VOIP understanding and support skills a plus.
• Experience identifying and cleaning virus attacks, such as Ransomware
• Familiarity with remote support tools and an understanding of connecting to client systems, for trouble shooting.
• Understanding of Ai from Microsoft, Google and Anthropic

Compensation: Base Salary + monthly bonus

• Medical and Dental Insurance Coverage

Job Type: Full-time

Salary: $85,000.00 - $100,000.00 per year...depending upon experience..

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

PC Professional is a full service IT company delivering cutting edge solutions in support of our client technology needs. We offer solutions around the Microsoft platform including cloud, migrations, outsourcing , managed services, virtualization , security and everything Cloud