Concierge 2

Job Title: Concierge 2

Job Description

We are seeking a dedicated Concierge 2 to join our team, responsible for delivering exceptional client experiences through enhanced engagement, proactive communication, and high-touch service within a select portfolio of properties. This role involves implementing the experience program at the client site, combining your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment.

Responsibilities

• Assist with building access badges.
• Serve as a building, campus, or area information center.
• Act as the initial point of contact for employee inquiries, issues, troubleshooting, and feedback related to workplace services, aiming to positively impact employee and guest care and comfort.
• Respond and follow through to requests for information and communicate with all levels of management.
• Organize and maintain lobby/front desk areas.
• Work collaboratively within the facility management and transportation team.
• Anticipate and respond to needs and concerns.
• Identify potential risks and escalate as necessary to prevent incidents or disruptions.
• Strive to continually improve service performance and achieve performance goals.
• Work collaboratively within the account team to deliver Experience Services across all business lines.
• Assist with third-party vendor relationships and service partners to ensure maximum service delivery.
• Deliver intuitive service by anticipating needs or concerns and exceeding expectations.
• Build meaningful, lasting relationships with employees and guests.
• Engage in a culture of continuous improvement and innovation.
• Provide administrative and operational excellence for soft services.
• Perform additional job duties as required.

Essential Skills

• High school diploma or general education degree (GED) preferred.
• 1-3 years of relevant experience in hospitality, facility/property management, operations, or commercial real estate knowledge preferred.
• Exceptional customer service skills and professionalism with a passion for hospitality.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.
• Highly collaborative with strong interpersonal skills and a track record of excellent customer service.
• Ability to work independently with strong prioritization and time management skills.
• Ability to work with diverse teams, leading or following respectfully and cooperatively.
• Track record of initiative, integrity, and good judgment.
• Excellent verbal and written communication skills with professional communication abilities.
• Excellent organizational skills.
• Ability to adapt to new devices, technology, and applications.
• Proficiency in Google Suite.

Additional Skills & Qualifications

• Experience with Microsoft Office.
• Experience in front desk operations and administrative support.
• Experience in service and hospitality.

Work Environment

This role requires working within the operations of a corporate environment, with a schedule varying to cover campus hours of operation from 7:30 am to 6 pm. The position involves engagement with employees and guests in the workplace, ensuring exceptional service delivery, and maintaining a hospitality-focused environment.

This is a Contract position based out of McLean, VA.

The pay range for this position is $22.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in McLean,VA.

This position is anticipated to close on Aug 13, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.